Justice Colon
Brooklyn,NY
Summary
Motivated and driven young professional with a strong background in retail and a proven track record of delivering excellent customer service. Seeking an opportunity to leverage skills and contribute to the growth of an organization. Eager to apply knowledge and passion for providing exceptional experiences to customers, while also contributing to the overall success of the company.
Overview
4
4
years of professional experience
Work History
Sales Associate
JcPennys
11.2020 - 02.2021
- Worked at the cash register, providing excellent customer service to shoppers
- Restocked the inventory, and kept an accurate record of all items.
Pharmacy Technician
CVS Health
09.2021 - 01.2022
- Handled medication pick up for shoppers connected to the pharmacy on a daily basis, as a part of the cash register duties
- Supported shoppers with quality customer service.
Swim Instructor
YMCA
02.2021 - 06.2021
- Taught youth ages 5-10 years old basic swimming skills—floating, kicking, breathing, etc
- Monitored the pool and provided CPR certified protection to swim class at all times.
Sales Associate / Specialist Stocker
Beatrice
12.2023 - 06.2024
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
- Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
- Performed regular audits of merchandise displays, ensuring proper pricing, signage, and stock levels were maintained at all times.
- Played a key role in achieving store-wide performance goals through diligent adherence to company standards and commitment to continuous improvement.
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Collaborated closely with fellow associates on joint projects or tasks to provide seamless service experiences for clientele.
- Assisted management in developing marketing strategies that effectively showcased products and promotions.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new hires on best practices in sales techniques, leading to improved overall team performance.
- Delivered engaging product demonstrations that illustrated features and benefits tailored to individual customer interests.
- Generated new leads by participating in community events and networking opportunities, resulting in higher foot traffic to the store.
- Greeted customers and provided outstanding customer service.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Wrapped, boxed and weighed bakery department products.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Improved customer satisfaction by promptly locating items and providing product information.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Kept work areas neat, clean and free from debris.
- Stocked shelves to match planogram images and instructions.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Interacted with guests in friendly and knowledgeable way.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Facilitated smoother store openings by stocking necessary products before each shift.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Managed timely and effective replacement of damaged or missing products.
- Picked and packed order items.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Created and enforced detailed organization processes to increase quality and service standards.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Safely and securely loaded items to prevent damage during transport.
B&H / Janitorial
John
06.2024 - 09.2024
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Collaborated with management to develop security policies and procedures.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
- Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities.
- Led team of security personnel, ensuring high standards of discipline and professionalism were maintained.
- Increased security awareness among staff with comprehensive training sessions.
- Reduced false alarms by fine-tuning sensitivity settings of alarm systems.
- Reduced incidences of theft and vandalism by conducting thorough risk assessments and implementing strategic security measures.
- Implemented state-of-the-art access control system, significantly improving management of entry points.
- Streamlined visitor check-in processes, enhancing efficiency of entry and exit procedures.
- Conducted regular security audits, significantly improving safety and security protocols within facility.
- Enhanced effectiveness of security patrols by using data analytics to identify high-risk areas.
- Developed and enforced emergency response plans, preparing team for various security scenarios.
- Improved security team's situational awareness by integrating real-time incident reporting tools.
- Conducted detailed investigations into security breaches, providing critical insights that informed future prevention strategies.
- Enhanced team's response time to security incidents by implementing streamlined communication protocol.
- Responded swiftly to security incidents and effectively resolved security issues.
- Supervised team of Number security personnel during shift.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Kept team compliant with security protocols and appearance standards.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Evaluated security systems and procedures to identify areas for improvement.
- Established and maintained close working relationships with local law enforcement officers.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
- Determined security budgets and identified opportunities to optimize resource utilization.
- Coordinated with IT personnel regarding security of digital assets and information systems.
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Aided in emergency preparedness efforts by keeping exits clear of debris and ensuring fire extinguishers were accessible at all times.
- Maintained well-organized storage areas for cleaning supplies, tools, and equipment to streamline daily tasks.
- Increased efficiency by regularly inspecting workspaces for any needed repairs or maintenance issues that required attention from other departments.
- Reduced the need for additional janitorial staff by effectively prioritizing tasks and managing time efficiently.
- Improved cleanliness standards by implementing efficient cleaning methods and maintaining a consistent schedule.
- Kept building spaces premises clean inside and outside.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Checked in and stocked inventory throughout facility.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Moved furniture for cleaning and set up for special events.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported damages and hazardous conditions to management for further action.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Reported vandalism or other damage to property to supervisor.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
Education
Associate Of Arts And Sciences - Chemical Physics
City Tech Of Technology
Brooklyn High School Diploma -
Maine Edwell Senior High School
05.2020
Skills
- Team Leadership
- CCTV Monitoring
- Staff Management
- Security personnel training
- Safety and security procedures
- Security management
- CCTV experience
- Patrol operations
- Security team management
- Daily incident reporting
- Staffing and scheduling
- Emergency Response
- Safety and security regulations
- Skilled in conflict resolution
- Personnel Supervision
- Emergency Management
- Security screening
- Report Analysis
- Access Control
- Surveillance
- Risk Analysis
- Incident Investigation
- Policy Enforcement
- Security Planning
- Physical Security
- Site Visits
- Relationship building and management
- Employee Relations
- Staff hiring
- Report Generation
- Security officer development
- Investigative procedures
- Company risk management
- Staff Leadership
- Security Procedure Implementation
- Security Reporting
- Alarm Management
- Problem Identification
- Equipment Inspection
- Team Collaboration
- Training Oversight
Awardsskillsleadership
- Tech savvy- proficient in Microsoft word, social media
- Reliable and responsible
- Problem solving
- Great customer service experience
- Recreational participation in YJN Art workshop 2022
Timeline
B&H / Janitorial
John
06.2024 - 09.2024
Sales Associate / Specialist Stocker
Beatrice
12.2023 - 06.2024
Pharmacy Technician
CVS Health
09.2021 - 01.2022
Swim Instructor
YMCA
02.2021 - 06.2021
Sales Associate
JcPennys
11.2020 - 02.2021
High School Diploma -
Maine Edwell Senior High School
Associate Of Arts And Sciences - Chemical Physics
City Tech Of Technology