JUSTICE DAVIS
Newport News,VA
Summary
Experienced customer service specialist with 6+ years experience resolving complex issues and managing data for a large member base. Core competencies in query resolution, performance coaching, accurate data entry and management, and cross-department collaboration. Deadline-oriented Medical Transcriptionist offering well-developed skills in customer service.
Overview
6
6
years of professional experience
Work History
Medical Scribe
Scribekick
Chesapeake, VA
05.2023 - Current
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Demonstrated proficiency in use of software programs utilized within healthcare setting.
- Prepared charts for upcoming appointments by retrieving relevant medical history from previous visits.
- Observed examinations and procedures performed by physicians to document findings accurately in the EMR system.
- Performed data entry of patient information, including demographics, vital signs, lab results, and other pertinent information.
- Provided clerical support to physicians during office hours, including scheduling follow-up appointments and ordering supplies as needed.
- Obtained accurate medical histories from patients and documented them into the EMR system.
- Communicated effectively with staff members across departments to ensure that all necessary paperwork is completed correctly and promptly.
- Attended continuing education seminars related to medical scribe duties as required.
- Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.
- Ensured proper coding of diagnoses and procedures on billing forms before submitting them for payment.
- Reviewed and updated patient documentation for accuracy and completeness.
Data Enrollment Specialist
Sentara Health Systems
Norfolk, VA
08.2023 - 12.2023
- Manages accurate input and updating of enrollment data for 450+ policyholders by verifying details against guidelines, liaising across teams to fix discrepancies, and guarding confidentiality using organizational skills
- Ensures data integrity by performing daily quality audits to identify inconsistencies, working closely with the enrollment team to correct errors, and reporting issues to stakeholders for prompt resolution
- Organized smooth workflow coordinating high volume tasks to meet deadlines, while retrieving requested information and maintaining well-documented records
- Resolves 15+ enrollment-related inquiries daily, communicating challenges proactively to the manager, driving process consistency through focus on guidelines, and building relationships across functions.
Client Service Specialist
Organic Everything LLC
Newport News, VA
06.2020 - 12.2022
- Provided excellent service to 450+ clients, addressing 100+ weekly questions urgently, collaborating with sales teams, and finding growth opportunities through data analysis
- Efficiently resolved complex account and billing issues, conducted regular satisfaction surveys, and built trust-based relationships through follow-ups with clients
- Managed 120+ accurate client records in CRM, ensuring precise account details by handling payments, submitting receipts, and updating information within strict timeframes
- Addressed complaints positively by using strong communication and problem-solving skills, submitting accurate reports, and adhering to processes for maintaining strong client relationships.
Customer Service Supervisor
Faneuil
Hampton, VA
07.2020 - 03.2021
- Directed over 10-member customer service team in resolving over 1,200 sensitive unemployment claims weekly, answering 70+ inquiries daily with empathy and investigating complex system-related cases
- Improved customer satisfaction 17% by monitoring calls to identify training needs, conducting skills coaching for staff on validating claims, complaint de-escalation, and providing hands-on data entry guidance
- Led communications between field offices and headquarters to troubleshoot priority claim issues leveraging technical investigative skills and knowledge of unemployment insurance policies and procedures
- Ensured service level key performance metrics on target by tracking call adherence reports, escalating unresolved claims daily, updating staff attendance logs and inputting payroll data.
Document Processor
AppleOne Employment Services
Los Angeles, CA
02.2018 - 11.2019
- Handled intake and processing of over 300 documents per week-sorting, tracking status in databases, distributing to appropriate parties while using strong data entry and information management skills to optimize workflow processes
- Implemented document workflow improvements like automating certain steps and updating instructions which led to 23% faster processing time
- Resolved over 20 daily customer service inquiries with commendable communication skills and empathy, while handling multiple demanding requests and prioritizing urgent issues
- Coordinated smooth reception operations scheduling 75+ weekly appointments, calendar management, and administrative support for a busy office, easily adapting to dynamic settings.
Education
Introduction to Customer Success Certification & Training 1&2 -
01.2023
Skills
- Customer Service
- Customer Support
- Data Entry
- Team Collaboration & Management
- Active Listening
- Product Knowledge
- Conflict Resolution
- Sales
- Cross-selling & Upselling
- Chat Support
- CRM Systems (Salesforce, Hubspot, Zendesk)
- MS Office Suite
- Call Center
- Performance Metrics & KPIs
- Team Development
- Training & Onboarding
- Quality Assurance
- Customer Satisfaction & Retention
- Strategic Planning
- Payroll
- Data Analysis
- 65 WPM
- Documentation
- Database Management
- Data Security
- Data Validation
- Multitasking
- Process Improvement
- Patient history expertise
- Clinical Support
- Electronic Health Records Management
- Appointment Scheduling
State
VA
City
Chesapeake
Timeline
Data Enrollment Specialist
Sentara Health Systems
08.2023 - 12.2023
Medical Scribe
Scribekick
05.2023 - Current
Customer Service Supervisor
Faneuil
07.2020 - 03.2021
Client Service Specialist
Organic Everything LLC
06.2020 - 12.2022
Document Processor
AppleOne Employment Services
02.2018 - 11.2019