Justice Emmanuel
Sales and Service Officer
Alfred,NY
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Sales and Service Officer
Access Bank - Makurdi Branch
Makurdi, Benue
10.2019 - 12.2023
- Proactively promoted and managed relationships with over 300 accounts to drive deposit growth in alignment with a
strategic plan which increased our branch deposit by 70%. - Leading a team of four, we consistently achieved 90-100% of our sales quota by making 50-60 outbound cold calls per day, engaging in market storms, and requesting referrals from our existing customers which contributed to a significant 130% growth in sales.
- Resolved customer complaints promptly and effectively.
- Conducted research on current industry trends to identify potential areas for improvement in business operations.
- Designed strategies for improving the quality of services provided by the organization.
- Collaborated with other departments within the organization to coordinate project efforts.
- Attended meetings with current and prospective customers to discuss their business needs.
- Identified, analyzed, and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts.
Business Development Officer
Iconic Ace Integrated Services
Lagos, Lagos
01.2018 - 04.2019
- Developed and implemented marketing plans to increase sales.
- Researched potential new clients and markets for the organization's products and services.
- Created presentations outlining company offerings to prospective clients.
- Maintained client relationships with existing customers through regular contact and follow-up activities.
- Participated in trade shows to promote products and services.
- Analyzed customer feedback to improve product features or services offered.
Education
MBA - Business Administration
Alfred University
Alfred, NY12-2024
Bachelor of Science - Business Administration And Management
Ahmadu Bello University
Zaria, Kaduna04-2015
Skills
- Verbal and Written Communication
- Client Account Management
- Microsoft Office and Google Suite
- Attention to detail
- Market Research
- Customer Retention
- Customer Service
- Logistics Management
- Project Management
- Data Analysis
- Data Interpretation
Timeline
Sales and Service Officer
Access Bank - Makurdi Branch
10.2019 - 12.2023
Business Development Officer
Iconic Ace Integrated Services
01.2018 - 04.2019
MBA - Business Administration
Alfred University
Bachelor of Science - Business Administration And Management
Ahmadu Bello University
Languages
English
Professional
Similar Profiles
Enitinwa Olukolade kunleEnitinwa Olukolade kunle
Head, Merchant Services at Access BankHead, Merchant Services at Access Bank
Kamsiyochukwu ObiKamsiyochukwu Obi
Customer Experience Associate (CX Agent) at Access BankCustomer Experience Associate (CX Agent) at Access Bank
Nishrev SingNishrev Sing
Relationship Manager - Commercial Banking at Access BankRelationship Manager - Commercial Banking at Access Bank