Justice Fike
Anchorage,AK
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising for 3 years. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative Assistant position. Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files using multiple medical electronic applications such as MS4, Citrix, and Microsoft software.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pre-Op Nurse Scheduler
Foundation Health Partners
Fairbanks, AK
08.2019 - Current
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Handled 20-50 calls per day to address customer inquiries and concerns
Barista
Espresso Yourself
Fairbanks, AK
08.2016 - 06.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Educated coworkers and customers about new products.
- Cultivated to recall customers' names and address each by name.
- Upsold specialty items with beverages, increasing store sales.
- Created original artwork for specials board display daily.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Recommended products based on solid understanding of individual customer needs and preferences
Education
High School Diploma -
Star Of The North Secondary School
North Pole, AK05.2014
Skills
- Critical Thinking
- HIPAA Guidelines
- Front Desk Operations
- Office Supplies and Inventory
- Technical Library Maintenance
- Organization and Time Management
- Office Coordination
- Medical Information Software
- Patient Correspondence
- Teamwork and Collaboration
- Team Goals
- Telephonic Triage
- Creative Thinking
- Scheduling Tests and Procedures
- Complex Problem-Solving
- Adaptable and Flexible
Certification
- Mental Health First Aid Training - March 2020
Timeline
Pre-Op Nurse Scheduler
Foundation Health Partners
08.2019 - Current
Barista
Espresso Yourself
08.2016 - 06.2019
High School Diploma -
Star Of The North Secondary School
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