Justice Francis
Tampa,FL
Summary
Enterprising Financial Analyst with proven success in recommending appropriate financial plans based on accurate data collection, financial monitoring and business strategizing. Expertise includes financial analysis and reporting, contract management and forecasting. Develops and maintains high standards of quality and issue resolution through effective financial planning. Adept at utilizing top-of-the-line communication skills to build and foster long-term relationships. Goal-oriented Customer Service Manager with [Number] years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Financial Analyst
United States Air Force, USAF
05.2022 - Current
- Determined pricing, margins and risk factors for active and proposed projects.
- Developed and implemented financial models to analyze complex information and assess health of organization.
- Evaluated performance of existing investments and adjusted accordingly.
- Coordinated with financial advisors to develop long-term investment strategies.
- Collaborated to develop and maintain targeted profit plans to sustain growth.
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Performed complex financial and budget analyses to determine requirements and justify requested funding.
- Provided strategic planning advice and financial oversight for corporate stakeholders.
Customer Service Supervisor
United States Air Force, USAF
05.2021 - 05.2022
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached employees through day-to-day work and complex problems.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Researched and corrected customer concerns to promote company loyalty.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Customer Support Specialist
United States Air Force, USAF
09.2017 - 05.2021
- Provided primary customer support to internal and external customers.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered constant flow of customer calls with minimal wait times.
- Maintained and managed customer files and databases.
Education
Bachelor of Arts - Finance
University of Arizona Global Campus
Chandler, AZ12.2025
Associate of Arts - Financial Management
Community College of The Air Force
Montgomery, AL10.2023
Skills
- Data Analysis
- Auditing
- Budgetary Planning
- Interdepartmental Coordination
- MS Office Suite
- Financial Management
- Budget Compliance
- Fiscal law understanding
- Call Center Operations
- Complaint resolution
- Workflow Management
- Time Management
- Telephone Etiquette
- Problem Resolution
- Good communication skills
- Customer Service
- Excellent written and oral communication
Certification
DOD FM Certification Level I – Course Completion: June 2019
Training
Financial Management and Comptroller Craftsman, Keesler Air Force Base, MS
Airman Leadership School, Academic Achievement winner, Incirlik Air Base, Turkey
Enlisted Joint Professional Military Education, Goodfellow Air Force Base, Texas
Timeline
Financial Analyst
United States Air Force, USAF
05.2022 - Current
Customer Service Supervisor
United States Air Force, USAF
05.2021 - 05.2022
Customer Support Specialist
United States Air Force, USAF
09.2017 - 05.2021
Bachelor of Arts - Finance
University of Arizona Global Campus
Associate of Arts - Financial Management
Community College of The Air Force
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