Justice Hardwick
Dallas,TX
Summary
Outgoing student with a background in administrative assisting, pursuing full time employment. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
8
8
years of professional experience
Work History
Rehabilitation Aide
Athletico Physical Therapy
Mansfield, TX
08.2023 - Current
- Applied hot and cold packs according to therapist directions.
- Took calls and scheduled appointments for patients.
- Cleaned therapy equipment following each appointment to achieve sanitary regulations.
- Documented pain level and injury progress in patients and communicated information to head physical therapist.
- Utilized computer system to update records with insurance cards, credit card numbers and personal information.
- Maintained therapy spaces and equipment in top condition by cleaning, sanitizing and inspecting for damages.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Sat in on appointments with head therapist and recorded progress, measurements and notes for future reference.
- Contributed to a positive work environment by providing encouragement and emotional support to patients.
- Educated on-site clients in therapeutic exercise equipment use and operation.
- Removed and replaced treatment room linens to maintain cleanliness and sanitation standards.
- Documented patient progress, treatments, and data in charts.
- Communicated with other physical therapy staff to discuss patient progress and potentially modify treatment.
- Processed billing documents and daily reports to support administrative procedures.
Office Administrator
Building Bridges Therapy
McKinney, TX
01.2022 - 08.2023
- Daily tasks include answering phone calls, answering emails from my own business account and our main business account
- I take care of uploading documents to patient charts, billing out invoices to payors/clients, updating any information that pertains to patients, payors, and therapist schedules
- I create processes for our team to help everything run more efficiently
- I collect consent forms, insurance paperwork, and all documentation for services
- I work in DocuSign, Microsoft, and Google programs daily making changes and editing things to help our team be the best version of themselves.
Housekeeping/Administrative Assistant
Absolute Cleaning Solutions
Portage, MI
01.2019 - 08.2021
- Performed cleaning duties within partnerships with apartments, homes, living facilities and restaurants
- Duties included cleaning bedrooms, bathrooms, kitchen, doors, windows etc.
- I would also carpet clean with our carpet cleaning solution/up for homes, apartments, etc
- I would ensure all rooms are cared for and inspected according to standards
- Notify superiors of any damages or disturbances among work or facility as well as protect equipment and make sure there are no inadequacies
- This position gave me strong time management skills as well as good interpersonal and communication skills.
- Processed invoice payments and recorded information in account database.
- Processed and sent invoices, adjustments, and credit memos to customers.
Office Administrator, Sales, & Production Coordinator
Hutcherson Construction
Plainwell, MI
09.2019 - 05.2021
- Office Administrator: phone call center; getting a hold of all customers and leads, first initial contact with customer-scanning, importing documents into CRM system, -creating job folders, calling for permits on projects as needed, -work in excel sheet for YES communities (residential company we did 100+ jobs for), -handles excess workflow, goes through discovery call with customer; initial conversation about their project
- Creates presentation for customer to show them some ideas of what they can do with their upcoming project, -sell exterior projects
- Help continue a happy work environment and work as a team with fellow employees.
- Sales: Meeting with customers to give them quotes on their exterior projects
- Gathering information from the customer according to their wants and needs
- Measuring and completing takeoffs of project for customer.
- Production Coordinator: Material ordering, ordering permits, coordinating crews with install dates, scheduling installs between client and business and providing customer experience and updates to clients.
Office Administrator
The Vitamin Shoppe
Portage, MI
01.2017 - 09.2019
- Manages shift scheduling throughout the week
- Completed monthly/weekly tasks
- Responsible for filling out operations paperwork, and tidiness of store
- Completed an inventory check on store every month.
Imaging Services Assistant I
Bronson Methodist Hospital
Kalamazoo, MI
01.2017 - 12.2018
- Typically working second or third shift, up to 40 hours per week in PRN position
- Working in office on computer within hospital programs such as PACS, EPIC, Microsoft Applications, etc
- Duties include: answering phone calls, transferring phone calls, uploading documents and CD's with MRI, CT, X-Ray images of patients, working with other medical staff, medical centers and hospitals to push information for patients at our facility
- I would call in techs needed for STAT/ASAP studies during my shift.
Education
High School Diploma -
Comstock High School
Kalamazoo, MI06-2016
Some College (No Degree) - Physical Therapy Assistance
Tarrant County College District
Fort Worth, TXGeneral Education Classes -
Kalamazoo Valley Community College
Skills
- Data Entry
- Body Mechanics
- Heavy Lifting
- HIPAA Compliance
- Clinical Team Collaboration
- Medical Records Documentation
- Patient-Focused Therapy
- Patient Observation
- HIPAA Requirements
- Progress Reporting
- Rehabilitation Services
- Team Leadership
- Problem-Solving
- Attention to Detail
- Inventory Supplies
- Progress Monitoring
- Schedule Coordination
References
- Nathan Layne, 269-207-7051, Owner, Absolute Cleaning Solutions
- Danielle Jones, 269-779-5945, Office Manager, Hutcherson Construction
- Robinette Smith, 269-349-1694, Nurse Navigator, Bronson Methodist Hospital
Timeline
Rehabilitation Aide
Athletico Physical Therapy
08.2023 - Current
Office Administrator
Building Bridges Therapy
01.2022 - 08.2023
Office Administrator, Sales, & Production Coordinator
Hutcherson Construction
09.2019 - 05.2021
Housekeeping/Administrative Assistant
Absolute Cleaning Solutions
01.2019 - 08.2021
Office Administrator
The Vitamin Shoppe
01.2017 - 09.2019
Imaging Services Assistant I
Bronson Methodist Hospital
01.2017 - 12.2018
High School Diploma -
Comstock High School
Some College (No Degree) - Physical Therapy Assistance
Tarrant County College District
General Education Classes -
Kalamazoo Valley Community College
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