Justice Houston
Colorado Springs,CO
Summary
Dynamic professional with extensive experience in customer service at Adecco USA, specializing in call center communication and problem-solving. Demonstrated success in improving service quality and customer satisfaction through strategic feedback implementation. Proficient in data entry and account management, consistently achieving outstanding results in high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Center Representative
Adecco USA
Colorado Springs, Colorado
06.2021 - 08.2025
- Managed high call volumes while delivering exceptional customer service.
- Resolved customer inquiries through effective problem-solving and comprehensive product knowledge.
- Documented call interactions accurately within customer relationship management system.
- Collaborated with team members to enhance call handling processes and efficiency.
- Assisted customers with account issues, ensuring positive experiences throughout interactions.
- Implemented feedback mechanisms to improve service quality and increase customer satisfaction.
- Maintained current knowledge of products, services, and promotions for accurate support.
- Updated customer accounts, addresses, and contact information within call management databases.
Stocker
Walmart.com
Denver, Colorado
10.2019 - 12.2021
- Stocked shelves to ensure availability of products for online orders.
- Organized merchandise displays to improve customer shopping experiences.
- Maintained cleanliness and safety standards in storage areas consistently.
- Collaborated with staff to optimize stock rotation and minimize waste.
- Operated equipment to move and arrange products efficiently.
- Provided customer service by addressing inquiries about product location, price, and availability.
- Inspected stock for damages or defects, reporting issues to management promptly.
- Rebuilt shelves, racks, and displays to enhance visibility of merchandise.
Custodian
ABM Janitorial
Colorado Springs, USA
03.2018 - 08.2019
- Maintained cleanliness and sanitation in diverse facilities across assigned areas.
- Managed waste disposal and recycling processes per company guidelines.
- Restocked cleaning supplies to ensure availability and efficiency.
- Performed sweeping, mopping, and vacuuming of floors; cleaned bathrooms, kitchens, and common areas.
- Cleaned windows, mirrors, walls, and ceilings; dusted furniture and wiped surfaces.
- Stocked restrooms with essential paper products; replenished soap dispensers as needed.
- Applied approved cleaning products to various surfaces to inhibit bacteria and virus growth.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University-Online
Colorado Springs, COSkills
- Custodial and cleaning experience
- Customer service and support
- Legal research and documentation
- Quality assurance and operations
- Appointment scheduling and account management
- Call center communication skills
- Data entry and logging
Certification
Driver's License
Accomplishments
Deans list
Timeline
Call Center Representative
Adecco USA
06.2021 - 08.2025
Stocker
Walmart.com
10.2019 - 12.2021
Custodian
ABM Janitorial
03.2018 - 08.2019
Bachelor of Science - Criminal Justice
Colorado Technical University-Online