Justice Houston

• Housekeeper cleaned hotel rooms cleaned bathrooms sweep mop trash Etc

Customer service skills like data entry, troubleshooting, navigating the company's website with the products or services, reviewing customer accounts, providing updates and information about billing shipping warrantees and other items, and managing customer complaints, refunds, and returns were among my responsibilities at Adecco.

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Streamlined call flow processes for more efficient response times and increased productivity.
• Collaborated with team members to share best practices and improve overall team performance in meeting targets.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered prompt service to prioritize customer needs.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Managed timely and effective replacement of damaged or missing products.
• Responded proactively and positively to rapid change.

• I was a janitor I swept mopped cleaned restrooms cleaned windows vacuumed floors and so much more

• Honor Roll March 2024 - December 2024
• Awarded Presidents list
• 4.0 GPA