Justice Jacobs
Brooklyn Park
Summary
Dedicated and detail-oriented customer support and operations professional with extensive experience in healthcare, manufacturing, and retail sectors. Recognized for delivering high-quality service while efficiently troubleshooting issues and fostering strong customer relationships. Strong communication skills and technical aptitude complement a steadfast commitment to safety, compliance, and operational excellence. Proven track record of enhancing customer satisfaction and driving process improvements in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assembly Line Technician
WANCO
Arvada, CO
06.2023 - Current
- Achieved high product quality and production efficiency through effective assembly of electronic components. Drove compliance with industry standards and safety protocols by collaborating with engineering and quality teams.
- Interpreted and utilized detailed schematics and blueprints for precise assembly of electronic components.
- Led inspections and quality control evaluations to ensure all products met required specifications.
- Conducted routine inspections and repairs on assembly line machinery and tools to maintain operational standards.
- Specialized in soldering and de-soldering components on circuit boards, enhancing repair and assembly processes.
- Performed detailed assessments of completed products to confirm operational integrity and uncover any defects.
- Analyzed and rectified faults in components, enhancing overall system reliability.
- Tracked and recorded production metrics and material usage to facilitate inventory management and reporting.
- Implemented safety protocols and consistently organized workspace to promote operational efficiency and safety standards.
- Coordinated efforts across teams to troubleshoot and resolve production and design obstacles, ensuring project continuity.
- Analyzed finished products through quality inspections to uphold and enhance product integrity.
- Instructed new technicians in assembly techniques and safety measures, fostering a culture of safety and excellence within the team.
Phlebotomist / Lab Assistant I
Methodist Hospital
St. Louis Park, MN
03.2021 - 05.2022
- Executed patient care and laboratory tasks efficiently, ensuring compliance with safety protocols and precision in results.
- Performed blood and specimen collection, adhering to safety protocols and quality standards for laboratory analysis.
- Conducted thorough verification of patient identification and implemented systematic labeling of samples for efficient processing.
- Managed the preparation and processing of specimens, adhering to strict testing protocols and standards.
- Monitored and enforced strict sterility and infection control procedures to prevent contamination.
- Maintained integrity of patient information by accurately entering data and results into computer systems.
- Monitored and organized laboratory supply inventory to maintain optimal stock levels and prevent shortages.
- Collaborated with team members to identify and resolve sample collection and processing discrepancies.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Retail Associate
Target Corporation
Minneapolis, MN
10.2018 - 05.2019
- Facilitated customer satisfaction in a high-traffic retail environment while optimizing store operations and maintaining quality standards.
- Engaged with customers to resolve product inquiries and streamline purchasing experiences.
- Oversaw cash register activities and processed transactions with precision to support efficient sales operations.
- Executed return and exchange procedures, ensuring compliance with established company guidelines.
- Executed merchandise stocking and organization processes to maintain an orderly retail environment.
- Conducted regular inventory audits and documented discrepancies to ensure optimal stock levels.
- Collaborated on merchandising efforts by creating visually appealing promotional displays to attract customer attention.
- Monitored compliance with loss prevention and safety guidelines to protect assets and maintain a secure environment.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor’s Degree - Leadership & Administration
Metropolitan State University
St. Paul, MN12.2027
High School Diploma -
Interdistrict Downtown
Minneapolis, MN05.2020
Skills
- Customer Service Excellence
- Technical Troubleshooting
- Patient Care Support
- Quality Control
- Electronic Assembly
- Inventory Management
- Workflow Efficiency
- Data Entry Accuracy
- Safety Compliance
- Problem Solving
- Communication
- Team Collaboration
- Mechanical assembly
- Adaptive learning
- Electrical wiring
- Quality assurance checks
Certification
- Certified Phlebotomist, NAPT
- Google IT Support Certificate
Timeline
Assembly Line Technician
WANCO
06.2023 - Current
Phlebotomist / Lab Assistant I
Methodist Hospital
03.2021 - 05.2022
Retail Associate
Target Corporation
10.2018 - 05.2019
Bachelor’s Degree - Leadership & Administration
Metropolitan State University
High School Diploma -
Interdistrict Downtown