Justice Johnson

• Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
• Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
• Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
• I worked for the company on and off, seasonally between jobs in various states
• Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
• Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
• Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
• Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
• Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
• Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
• Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
• Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
• Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
• Contributed to a decrease in employee turnover by creating an engaging workplace culture that emphasized growth opportunities and professional development.
• Evaluated trainees'' progress and provided constructive feedback for improvement during regular check-ins and performance reviews.
• Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
• Maximized revenue potential by effectively suggesting daily specials or promotions to customers based on their preferences or dietary restrictions.
• Assisted with inventory management to control costs while maintaining adequate stock levels for efficient restaurant operations.
• Delivered personalized attention to each trainee''s learning style during training sessions to optimize comprehension of material.
• Collaborated with fellow trainers to continuously update training materials as needed to align with changing menus or restaurant policies.
• Streamlined the ordering process using digital tools to enhance accuracy and minimize miscommunications with the kitchen staff.
• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Provided feedback and guidance to help servers develop industry skills and knowledge.
• Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
• Established and maintained positive relationships with trainees to drive successful learning outcomes.
• Assisted in new server onboarding and orientation to cultivate seamless transitions.
• Provided continuous evaluation and feedback to server employees.
• Developed and implemented strategies to motivate and incentivize server performance and service delivery.
• Monitored new server performance and offered continuous support throughout training period.
• Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
• Taught servers to memorize menu ingredients and provide information on preparation methods.
• Instructed servers on proper techniques for taking orders, serving food and providing customer service.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Utilized effective communication techniques to support server learning and comprehension.
• Developed and implemented comprehensive training program for new servers.
• Conducted monthly meetings with servers to review procedures and improve service.
• Established and maintained quality control standards.
• Developed job-specific competencies and performance standards.
• Provided coaching and mentoring to employees.
• Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.
• Built and maintained professional relationships with vendors and suppliers.
• Developed lesson plans, instructional materials and written practice tests for [Type] and [Type] training courses.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Created and oversaw [Type] training programs for operations.
• Developed and executed performance management programs to increase employee engagement and productivity.
• Developed and implemented successful onboarding program.
• Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
• Analyzed and evaluated training effectiveness and program outcomes.
• Worked with vendors to customize courseware to accommodate business needs.
• Facilitated virtual, in-person and blended learning sessions.
• Trained and mentored [Number] new personnel hired to fulfill various roles.
• Used [Software] to design training for [Type] employees and increase company retention and productivity rates [Number]%.
• Utilized variety of instructional design methodologies to create effective learning experiences.

I was a Locator. I worked in the "recycle department." I was in charge of Locating transformers to begin the "rebuild it Process." I worked 7 days a week. 12 hour shifts.

• Achieved high levels of customer satisfaction through effective communication and consistent delivery of accurate locates.
• Enhanced workplace safety with strict adherence to company guidelines, OSHA regulations, and local laws.
• Utilized GPS technology alongside traditional locating methods for enhanced accuracy in challenging environments.
• Maintained accurate records of completed locates, ensuring timely updates and clear communication with stakeholders.
• Contributed to the growth of the company by actively participating in business development efforts, including networking events and industry trade shows.
• Developed strong relationships with clients through excellent customer service and prompt resolution of concerns.
• Optimized locator performance through regular equipment calibration and maintenance checks.
• Provided support during emergency situations requiring immediate locating services to prevent further damage or disruption.
• Minimized disruptions to public spaces during locate activities by maintaining clean work areas and adhering to traffic control protocols.
• Improved team efficiency by training new locators on best practices and proper use of equipment.
• Increased overall team performance by participating in cross-functional training initiatives among different departments within the company.
• Conducted site visits to verify utility markings, addressing discrepancies promptly for uninterrupted project progress.
• Stayed current on industry trends by attending seminars, workshops, and conferences related to locating practices and technologies.
• Located underground utilities accurately by using advanced equipment and mapping techniques.
• Adapted quickly to changes in project scope or requirements, adjusting locate strategies as needed for optimal results.
• Collaborated with construction crews for successful completion of projects while minimizing risk to underground assets.
• Reduced damage incidents to underground infrastructure through meticulous attention to detail and thorough documentation.
• Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
• Assisted in the development of standard operating procedures for locating teams, streamlining processes for increased productivity.
• Used [Type] equipment to find subsurface utility lines and noted details in [Type] reports.
• Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
• Reviewed maps and blueprints to identify locations for and sizes of underground utilities
• Identified depths of water, sewer, gas, cable, oil and electric lines using [Type] equipment.
• Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
• Drew maps of utility lines and potential plans for future ones, providing detailed locations and information.
• Repaired malfunctioning utility lines after locating equipment and identifying problems.
• Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
• Coordinated installation of new users and relocations of existing users.
• Located and repaired line faults to maintain existing network without causing signal failure interruptions.
• Installed and configured new devices and system components.
• Read blueprints and schematics to correctly place equipment.
• Worked closely with network administrators and server engineers to deliver quality service.
• Researched and recommended network and data communications hardware and software.
• Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.

• Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
• Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
• Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
• Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
• Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
• Prepared comprehensive reports on underwriting activities for management review, highlighting areas of success and opportunities for improvement.
• Managed a diverse caseload of applications, efficiently organizing workload to meet tight deadlines without sacrificing quality or accuracy.
• Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
• Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
• Improved department efficiency [Number]% by developing file management systems and spreadsheets to manage loan review.
• Calculated group and individual renewal rates based on customers' background, industry and demographic information.
• Provided excellent customer service to agents and brokers, fostering strong relationships and facilitating timely communications on policy updates.
• Participated in ongoing professional development opportunities, staying current on industry trends and best practices for underwriting assistants.
• Entered payments, account information and call logs into [Software] system.
• Copied, logged and scanned supporting documentation and placed all information in client files.
• Contributed to loss ratio improvement by assisting underwriters in identifying potential fraud risks during application review.
• Trained and delivered feedback to [Number]-person underwriting team by coaching subordinates on underwriting policies and decisions.
• Facilitated efficient policy renewals by proactively reviewing accounts prior to expiration dates, recommending appropriate adjustments based on changes in risk exposure.
• Performed second-level review for loans recommended for denial by assisting with re-negotiations.
• Aided in training new Underwriting Assistants, sharing knowledge of company procedures and systems to ensure their successful integration into the team environment.
• Analyzed applicant data for risk assessment, ensuring accurate decision-making for policy approvals and denials.
• Responded to customer requests via telephone and email and effectively answered questions and inquiries.
• Maintained high levels of accuracy in data entry, reducing errors in policy issuance and minimizing potential losses.
• Improved underwriting process efficiency by streamlining administrative tasks and enhancing communication between departments.
• Enhanced overall team productivity by implementing new organizational strategies for managing workload and prioritizing tasks.
• Assisted in the development of new underwriting guidelines, increasing company competitiveness within the industry.
• Underwrote and processed mortgages and secured loans, lending over $[Amount] annually.
• Modified loan requests to determine best type of loan program for each potential borrower.
• Served bankers, internal staff and borrowers by offering alternative options and explaining credit decisions.
• Produced ad hoc reports and documents for senior team members.
• Contacted borrowers to gather additional information to make appropriate lending decisions.
• Continuously sought opportunities to improve personal performance, incorporating feedback from supervisors and peers into daily work processes.
• Completed pre-closing responsibilities to prepare loan files for closing team.
• Reviewed sales contracts, appraisals, titles and deeds to effectively underwrite real estate loans.
• Collaborated with team members to achieve department goals, consistently meeting or exceeding established performance metrics.
• Supported review, acceptance, or denial of new or renewal business after carefully reviewing all information.
• Calculated loan applicant debt ratios, income and terms and payments to determine financial stability of applicants to repay loan.
• Served as a liaison between underwriters and other departments, ensuring smooth workflow and timely completion of tasks related to policy processing.
• Prepared detailed reports to present analysis of client creditworthiness using [Software] and [Software].
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
• Trained and supervised employees on office policies and procedures.
• Completed daily logs for management review.
• Managed data and correspondence to secure information across complex landscapes of organizational departments.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Developed and implemented strategies to streamline office operations.
• Performed wide-ranging administrative, financial and service-related functions.
• Drafted common document templates to reduce time spent creating documents from scratch.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Served as corporate liaison for finance, IT, and marketing departments.
• Remained solutions-oriented in face of complex problems to assist management and overall business direction.
• Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
• Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
• Increased customer service success rates by quickly resolving issues.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Proofread and edited documents for accuracy and grammar.
• Volunteered to help with special projects of varying degrees of complexity.
• Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.

I stocked the coolers. I was also an order puller and pulled merchandise by power jack and stocked the floor and the freezers.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
• Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
• Maintained a safe working environment through proper use of cleaning products and equipment.
• Developed strong relationships with clients through consistent high-quality service and friendly interactions.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
• Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
• Dusted picture frames and wall hangings with cloth.
• Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Adhered to professional house cleaning checklist.
• Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
• Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
• Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
• Emptied trashcans and transported waste to collection areas.
• Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
• Assisted fellow house cleaners when needed during busy periods or staff shortages.
• Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
• Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Streamlined cleaning processes for faster service, utilizing effective time management strategies.
• Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
• Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
• Educated clients on best practices for maintaining a clean home between visits, leading to improved overall home care habits among customers.
• Improved client retention rates through trust-building activities such as following up after appointments.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Increased efficiency in completing tasks by implementing new techniques learned from industry training programs or workshops attended.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Verified cleanliness and organization of storage areas and carts.
• Operated electronic backpack vacuums and floor sweepers.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Worked on cleaning team to service hotels, offices, and other commercial buildings.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Changed bed linens and collected soiled linens for cleaning.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• Washed and put away kitchen dishes, utensils and glassware.
• Scrubbed floors with special cleaners and equipment to achieve deep clean.
• Sorted, laundered and put away various laundry items.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Collected trash and moved garbage cans from kitchen areas to pick-up stations.
• Polished fixtures to achieve professional shine and appearance.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
• Completed special housekeeping actions such as turning mattresses on set schedule.
• Returned emptied garbage receptacles to proper locations.
• Handled requests for extra linens, toiletries and other supplies.
• Hang, cleaned and rehung draperies to maintain freshness.
• Restocked cleaning storage cabinets, carts and baskets for easy use.
• Rotated linens in storerooms and replenished when supplies ran low.
• Ran special errands, including retrieving dry cleaning and making requested purchases.
• Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Processed customer service orders promptly to increase customer satisfaction.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Tracked customer service cases and updated service software with customer information.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
• Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
• Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
• Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
• Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Delivered prompt service to prioritize customer needs.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Educated customers about billing, payment processing and support policies and procedures.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded proactively and positively to rapid change.
• Promptly responded to inquiries and requests from prospective customers.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Trained new personnel regarding company operations, policies and services.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Sought ways to improve processes and services provided.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Managed timely and effective replacement of damaged or missing products.
• Developed and updated databases to handle customer data.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Cross-trained and provided backup support for organizational leadership.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Trained staff on operating procedures and company services.
• Investigated and resolved accounting, service and delivery concerns.
• Increased efficiency and team productivity by promoting operational best practices.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Implemented and developed customer service training processes.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Cross-trained and backed up other customer service managers.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Created and maintained detailed database to develop promotional sales.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Kept accounts in balance and ran daily reports to verify totals.
• Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
• Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
• Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
• Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
• Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
• Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
• Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
• Generated and printed daily financial reports to track hotel performance.
• Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
• Looked over pending check-ins and payment processes to complete closing procedures.
• Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
• Updated customer accounts with add-on room charges, minibar use, and room service bills.
• Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
• Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
• Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
• Entered and updated sensitive customer information during check-ins and room changes.
• Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
• Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
• Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
• Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions.
• Fostered a collaborative work environment amongst all hotel departments through clear communication channels established during shift changes.
• Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
• Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
• Established rapport with regular clientele by providing personalized service tailored to individual preferences.
• Participated in continuous learning opportunities provided by the hotel to enhance professional development and stay current on industry trends.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Liaised with housekeeping staff to verify service and maintenance of hotel standards.
• Enforced policies and procedures to increase efficiency.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Monitored hotel's budget and financial records.
• Developed and maintained positive relationships with guests for satisfaction.
• Prepared reports on guest satisfaction levels and other metrics.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Trained new staff members in customer service techniques and hotel operations.
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
• Promoted hotel brand's loyalty program via social media, email and direct mail.
• Introduced customers to resort amenities with pleasant and helpful demeanor.
• Monitored staff performance and provided feedback and guidance.
• Stored guest valuables in safe and individual boxes for security.
• Implemented marketing and promotional initiatives to increase occupancy.
• Coordinated with vendors for repair and maintenance of hotel.

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.
• Verified accuracy of data entered into system to produce error-free reports.
• Entered data into various computer systems accurately using Microsoft Office Suite.
• Sorted documents and maintained organized filing process.
• Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
• Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
• Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
• Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
• Created and maintained data entry logs to track data entry activities.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
• Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
• Resolved discrepancies in data entry activities for accurate, complete jobs.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Collated and organized data entry documents into filing systems for easy access.
• Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
• Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.