Justice Knoefler
Washington,UT
Summary
Proven leader with extensive experience at Secutors Protective & Investigative Services, adept in team leadership and problem-solving. Elevated customer satisfaction and team productivity through innovative training programs and effective conflict resolution. Skilled in security screenings and fostering positive customer interactions, demonstrating a keen ability to enhance operational efficiency and employee morale.
Overview
6
6
years of professional experience
Work History
HR Assistant Manager
Secutors Protective & Investigative Services
02.2023 - Current
- Conducted thorough background checks, maintaining a safe workplace for all employees.
- Collaborated with department heads in workforce planning initiatives, aligning staffing needs with business goals.
- Developed comprehensive training programs to increase staff knowledge and skills.
- Provided expert guidance on employment laws to management, minimizing potential legal risks or issues.
- Coordinated exit interviews to gather valuable feedback from departing employees for continuous improvement purposes.
- Assisted in conflict resolution between employees, resulting in a more harmonious work environment.
- Managed sensitive employee relations matters with confidentiality and professionalism.
- Reduced company turnover rate by creating a positive work environment through effective communication channels.
- Supported management in the development of organizational strategies by identifying human resource needs.
- Implemented efficient payroll system, ensuring timely and accurate payment of salaries.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Implemented performance reviews and motivational strategies to elevate HR team results.
Supervisor of Operations
Secutors Protective & Investigative Services
02.2022 - 02.2023
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
Security Officer
Secutors Protective and Investigative Services
09.2020 - 02.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Patrolled and monitored premises.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Cashier Team Lead
Hotlanta Wings
07.2020 - 09.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
Education
Associate of Science - Diagnostic Medical Sonography
Mt. San Jacinto College
San Jacinto, CA05-2024
Skills
- Honest and dependable
- Keen observer
- Problem-solving
- Team leadership
- Customer service
- Positive attitude
- Money handling
- Team development
- Conflict resolution
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Complaint handling
- Complaint resolution
Timeline
HR Assistant Manager
Secutors Protective & Investigative Services
02.2023 - Current
Supervisor of Operations
Secutors Protective & Investigative Services
02.2022 - 02.2023
Security Officer
Secutors Protective and Investigative Services
09.2020 - 02.2022
Cashier Team Lead
Hotlanta Wings
07.2020 - 09.2021
Associate of Science - Diagnostic Medical Sonography
Mt. San Jacinto College