Justice Knox
Trotwood,OH
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
Health Plan One
07.2023 - Current
- Resolved customer complaints by providing prompt solutions or referring them to the appropriate departments.
- Educated customers on the features of different insurance plans available through company programs.
- Demonstrated knowledge of health care reform initiatives as they relate to Medicare coverage options.
- Provided Medicare customers with guidance and assistance in selecting the most appropriate insurance plans.
- Conducted research to ensure compliance with applicable regulations and laws governing Medicare insurance.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Receptionist
Pure Ohio Wellness
Dayton, OH
04.2021 - 09.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
Restaurant Hostess
Rooster
Dayton, OH
06.2019 - 04.2021
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Balanced cash register at end of shift according to established procedures.
- Adhered to all safety regulations set forth by the restaurant management team.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
Education
Licensing - Health And Accident Insurance
Xcel Solutions Online
Remote03-2023
Certification - Certified Customer Service/Sales Specialist
AmeriCorp/YouthBuild
Dayton, OH08-2021
High School Diploma -
Meadowdale High School
Dayton, OH05-2014
Skills
- Inbound Call Management
- Policy analysis
- Goal-Oriented
- Needs Assessment
- Compliance knowledge
- Insurance terminology
- Healthcare regulations
- Insurance knowledge
- Sales Reporting
- Customer Engagement
- Continuous Improvement
- Customer Referrals
- Active Listening
- Relationship Building
- Attention to Detail
- Customer follow-up
Certification
- Health and Accident Licensing NPN #20618045- 03/2023
- NFR Foundation- Certified Customer Service and Sales Specialist- 04/2020
References
References available upon request.
Timeline
Licensed Health Insurance Agent
Health Plan One
07.2023 - Current
Receptionist
Pure Ohio Wellness
04.2021 - 09.2023
Restaurant Hostess
Rooster
06.2019 - 04.2021
Licensing - Health And Accident Insurance
Xcel Solutions Online
Certification - Certified Customer Service/Sales Specialist
AmeriCorp/YouthBuild
High School Diploma -
Meadowdale High School