Justice Kottke
10554 NE Able St Blaine,MN
Summary
I am an active leader and team player with a versatile work ethic. Offering 9 years of customer service, 2+ years of health care, as well as a desire to make a positive contribution to a team and company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phlebotomist
Indianola Family Medical Group
Indianola, MS
10.2024 - 04.2025
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Phlebotomist
Delta Health System-The Medical Center
Greenville MS
02.2024 - 04.2025
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Customer Service Representative
Teleperformance USA
Remote
03.2023 - 11.2023
- Managed high-stress calls effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Met customer call guidelines for service levels, handle time and productivity.
Service/Food Champion
Taco Bell
Greenville MS
08.2018 - 04.2023
- Worked effectively in fast-paced environments.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Education
Pbt (Phlebotomy) -
Burns Healthcare Institute
Indianola MS04.2023
High School Diploma -
Leland High School
Leland, MS05.2018
Skills
- Blood Collection
- Patient care
- Organized
- Active Listener
- Fast Learner
- Easy To Adapt
- Computer Skills
- Works Well Under Pressure
Certification
•CPR
•Phlebotomy(PBT) Certification
Timeline
Phlebotomist
Indianola Family Medical Group
10.2024 - 04.2025
Phlebotomist
Delta Health System-The Medical Center
02.2024 - 04.2025
Customer Service Representative
Teleperformance USA
03.2023 - 11.2023
Service/Food Champion
Taco Bell
08.2018 - 04.2023
Pbt (Phlebotomy) -
Burns Healthcare Institute
High School Diploma -
Leland High School