Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Justice Lucas

Poulan,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Debone Line Worker

Sanderson Farms Processing Plant
08.2022 - Current
  • Cut product into correct sizes and arranged in trays for packaging.
  • Prepared various meats by cutting, trimming and packaging in preparation for display cases.

Cashier

Walmart
10.2021 - 06.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Invoicing Clerk

Tifton Quality Peanuts
07.2019 - 08.2021
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Cross-checked purchase order, receiving report and invoice to validate invoice accuracy before payment.
  • Collected expense log reports and receipts to verify employee reimbursement requests.

Call Center Representative

Teleperformance
07.2018 - 11.2019
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Education

Associates - Accounting

Abraham Baldwin Agricultural College
Tifton, GA
05.2025

High School Diploma -

Worth County High School
Sylvester, GA
05.2017

Skills

  • Account Management
  • Verbal and Written Communication
  • Problem-Solving Skills
  • Call Center Operations
  • Time Management
  • Customer Service

Languages

English
Native or Bilingual

Timeline

Debone Line Worker

Sanderson Farms Processing Plant
08.2022 - Current

Cashier

Walmart
10.2021 - 06.2022

Invoicing Clerk

Tifton Quality Peanuts
07.2019 - 08.2021

Call Center Representative

Teleperformance
07.2018 - 11.2019

Associates - Accounting

Abraham Baldwin Agricultural College

High School Diploma -

Worth County High School

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Justice Lucas