Justice Matheny
Tampa,FL
Summary
- I am dedicated and an experienced worker who balances multiple
priorities while efficiently providing expert customer service. The ability
to build productive relationships, resolve complex issues and win
customer loyalty. Equally capable of working alone or as a member of a
team, and comfortable exercising initiative and solving problems.
Overview
9
9
years of professional experience
Work History
Fountain Planner
Coca-Cola
Tampa, FL
03.2023 - Current
- Coordinated delivery schedules with customers and carriers.
- Communicated with customers regarding order status, shipment tracking numbers.
- Maintained database records of all shipments dispatched from the warehouse.
- Handled emergency shipments by finding alternate routes or carriers when necessary.
- Resolved customer complaints in an efficient manner while adhering to company policies.
- Created reports summarizing daily dispatch activities for management review.
- Provided support to other departments within the organization as needed.
- Kept detailed and updated records of calls in physical and electronic databases.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Supervised driver dispatching, route planning and vehicle tracking for over 5 or more drivers.
- Managed daily delivery and work schedules to maximize coverage.
- Used daily system logs to document production information, discussing issues with management.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Maintained accurate records of all tasks completed by the team.
Front Desk Receptionist
Hand and Stone Massage and Facial
Clearwater, FL
02.2023 - 12.2024
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Scheduled appointments and maintained and updated appointment calendars.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Call Center Customer Service Representative
Monaco Salon
Tamap, FL
01.2022 - 10.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Audited customer account information to identify issues and develop solutions.
- Strengthened team performance and productivity by training and inspiring team members.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses, and contact information within call management databases.
Receptionist
Hand and Stone Massage and Facial
, FL
07.2021 - 03.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Managed customer complaints and rectified issues to complete satisfaction.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Receptionist
Freedom Square
Seminole, FL
02.2021 - 10.2021
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted visitors and verified reasons for visit and appointment information.
- Pulled and organized requested documentation.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Addressed information updates by making changes to records in company database.
Pandora Specialist
Pandora Jewelry
Saint Petersburg, FL
07.2018 - 06.2021
- Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
- Maintained up-to-date knowledge of industry, target accounts and competitive landscape.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Educated customers on product and service offerings.
- Stayed up to date on store promotions, payment policies and security practices.
- Recommended merchandise to customers based on needs and preferences.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Sales Associate
Second Image Thrift store
Saint Petersburg, FL
02.2018 - 02.2019
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products, and services information.
- Built trusting relationships with customers by making personal connections.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Lead Hostess/Retail Sales Associate
Joe's Crab Shack
Clearwater, FL
12.2016 - 01.2018
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Increased store sales by cross-selling complementary items.
Cashier Team Lead
Panera Bread
Clearwater, FL
01.2016 - 01.2017
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments for customers quickly and accurately to exceed productivity standards.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Dixie Hollins
05.2016
Skills
- Call center operations
- Membership renewals
- Data entry
- Customer support
- Payment processing
- Training and development
- Microsoft Office expertise
- High-energy attitude
- Store maintenance
- Product organization
- Retail sales
- Relationship building
- Conflict resolution
- Multitasking
- Money handling
- Documentation and recordkeeping
- Teamwork
Timeline
Fountain Planner
Coca-Cola
03.2023 - Current
Front Desk Receptionist
Hand and Stone Massage and Facial
02.2023 - 12.2024
Call Center Customer Service Representative
Monaco Salon
01.2022 - 10.2022
Receptionist
Hand and Stone Massage and Facial
07.2021 - 03.2022
Receptionist
Freedom Square
02.2021 - 10.2021
Pandora Specialist
Pandora Jewelry
07.2018 - 06.2021
Sales Associate
Second Image Thrift store
02.2018 - 02.2019
Lead Hostess/Retail Sales Associate
Joe's Crab Shack
12.2016 - 01.2018
Cashier Team Lead
Panera Bread
01.2016 - 01.2017
High School Diploma -
Dixie Hollins