Justice Mckay
Binghamton,NY
Summary
Customer service professional with 5+ years of experience and a strong background in patient support. Known for adaptability, fast learning, and the ability to handle diverse situations with confidence. Excels in communication, conflict resolution, and delivering service that is both efficient and compassionate.
Overview
9
9
years of professional experience
Work History
Emergency Service Technician
Lourdes hospital
Binghamton, NY
11.2023 - 08.2024
- Delivered critical patient care, enhancing emergency response and reducing wait times.
- Coordinated treatment plans with medical staff, ensuring seamless communication and patient care.
- Provided empathetic support in high-pressure scenarios, fostering trust and comfort.
- Monitored EKGs and vital signs, contributing to efficient emergency operations.
- Assisted in emergency protocols, improving team response and patient outcomes.
Patient Access Representative
Lourdes Hospital
Binghamton, NY
10.2021 - 11.2023
- Streamlined patient registration procedures, reducing wait times and improving overall efficiency in patient flow.
- Analyzed patient data to identify trends, leading to targeted outreach initiatives that increased appointment adherence.
- Maintained accurate patient records and managed insurance verifications, ensuring compliance and minimizing administrative errors.
- Executed thorough insurance verification processes, achieving compliance and reducing claim rejections significantly.
- Facilitated communication between patients and healthcare providers, enhancing patient understanding and satisfaction through effective information exchange.
- Updated patient demographics, and insurance information.
Sitter
Monahan Elder Sitters
Willet, NY
06.2020 - 10.2021
- Provided compassionate care to elderly clients, fostering a nurturing environment that enhanced their emotional well-being.
- Implemented personalized activity plans, improving clients' engagement and overall satisfaction with care services.
- Worked closely with family members to develop care strategies, ensuring alignment with client preferences and improving communication.
- Maintained accurate records of clients' daily activities and needs, ensuring compliance with care standards and facilitating seamless service delivery.
- Cultivated trust with clients through compassionate interactions, creating a warm atmosphere that significantly improved their emotional well-being.
Produce Stocker
Walmart
Waterloo
03.2017 - 08.2018
- Executed efficient stocking procedures, ensuring shelves were consistently replenished, which enhanced product availability and customer satisfaction.
- Collaborated with team members to maintain store organization, fostering a positive work environment that encouraged teamwork and communication.
- Trained new staff on best stocking practices, resulting in noticeable gains in team productivity and operational efficiency.
- Analyzed sales data to optimize product placement, leading to increased visibility of high-demand items and improved sales performance.
- Fostered a positive atmosphere among team members, enhancing collaboration and boosting overall employee morale.
Meat cutter/butcher
JBS beef plant
Grand Island
09.2015 - 12.2016
- Maintained cleanliness and organization of workstations, adhering to safety standards and improving overall workplace hygiene.
- Monitored inventory levels and reported discrepancies, facilitating timely restocking and minimizing waste.
- Trained new staff on cutting techniques and safety protocols, fostering a culture of safety and teamwork.
- Executed precise cutting techniques, optimizing meat yield and contributing to reduced operational costs.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Time Management
- Patient Advocacy
- Emergency Response
- Record Management
- Communication Skills
- Patient Education
- Patient Safety
- Health Informatics
- Quality Assurance
- Cultural Competency
- Leadership
- Problem Solving
- Customer Service
- Research Skills
- Data Entry
Languages
Spanish
Highly proficient
Timeline
Emergency Service Technician
Lourdes hospital
11.2023 - 08.2024
Patient Access Representative
Lourdes Hospital
10.2021 - 11.2023
Sitter
Monahan Elder Sitters
06.2020 - 10.2021
Produce Stocker
Walmart
03.2017 - 08.2018
Meat cutter/butcher
JBS beef plant
09.2015 - 12.2016
High School Diploma -
Penn Foster Career School