Justice Mckinney
Toledo, Ohio, United States,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
911 OPERATOR
LUCAS COUNTY REGIONAL COUNCIL OF GOVERNMENT
08.2023 - Current
- Establish procedures for high- stress situations
- Handle emergency calls and dispatch appropriate resources, ensuring swift responses
- Provide calm and reassuring assistance to callers in high- stress situations, maintaining composure
- Manage multiple incidents simultaneously, prioritizing calls based on severity and available resources.
Customer Service Representative
UT MEDICAL CENTER
11.2020 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Teller Service Representative
Huntington Bank | OH
03.2016 - 08.2020
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Served as the primary point of contact for customers, providing assistance with account maintenance and transactions
- Disbursed cash and checks accurately while maintaining security of cash drawers
- Balanced cash drawers daily and resolved discrepancies to provide accurate data regarding cash flow
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Customer Service Associate
Little Caesars
04.2012 - 01.2016
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Developed and maintained positive relationships with customers to enhance service
- Greeted customers at the counter to fulfill requests and answer questions
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and companies
- Prepared and served various food and drink items to customer specifications in fast-paced environments
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
St. Francis de Sales School
Toledo, OH06.2015
Skills
- Team Development
- Computer Proficiency
- POS Systems Expertise
- Customer Service
- Multi-Line Telephone Operation
- Rapid 10-Key Data Entry
- Compliance, Banking Laws and Regulations
- Inbound and Outbound Calling
- Emergency Protocols
- Interpersonal Skills
- Conflict Resolution
- Critical Thinking
Timeline
911 OPERATOR
LUCAS COUNTY REGIONAL COUNCIL OF GOVERNMENT
08.2023 - Current
Customer Service Representative
UT MEDICAL CENTER
11.2020 - 08.2023
Teller Service Representative
Huntington Bank | OH
03.2016 - 08.2020
Customer Service Associate
Little Caesars
04.2012 - 01.2016
St. Francis de Sales School
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