Summary
Overview
Work History
Education
Skills
Timeline
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Jaylene Hernandez

Brooklyn,NY

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives. Focused Key Holder committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to projects. Supports and prepares team to balance guest experience with necessary operational tasks. Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.

Overview

4
4
years of professional experience

Work History

Cashier

McDonald's
Manhattan, NY
05.2023 - 08.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.

Lab Technician

Labworq
Brooklyn, NY
01.2022 - 04.2023
  • Conducted daily laboratory maintenance, including cleaning and organizing.
  • Performed quality control tests on incoming and outgoing materials to ensure safety standards were met.
  • Monitored and maintained laboratory equipment such as pipettes, centrifuges, and microscopes.
  • Prepared samples for analysis by weighing, filtering, or diluting them as needed.
  • Collected specimens from patients for testing in the laboratory setting.
  • Analyzed results of tests using statistical methods to determine accuracy of results.
  • Followed strict safety protocols while handling hazardous materials in the laboratory environment.

Sales Lead Keyholder

Journeys Kidz
The Bronx, NY
11.2020 - 01.2022
  • Greeted customers and provided assistance with product selection.
  • Assisted in training new sales associates on store policies, procedures, and standards of operations.
  • Performed opening and closing duties including counting cash drawers and preparing bank deposits.
  • Maintained a neat, organized, and clean work area throughout the shift.
  • Developed strategies to increase sales opportunities by utilizing promotional materials, displays, and signage.
  • Tracked inventory levels for restocking merchandise when necessary.
  • Processed payments using various methods such as credit cards or cash transactions.
  • Enforced loss prevention policies to minimize theft or fraud incidents within the store.
  • Resolved customer issues in a timely manner while maintaining professionalism at all times.
  • Supervised staff during shifts to ensure proper coverage of the floor at all times.
  • Monitored daily activities of employees including register transactions and stocking shelves.
  • Assisted customers in locating items within the store or online through use of technology resources.
  • Provided feedback on employee performance evaluations as needed by management team members.
  • Supervised bank deposits and security procedures to support store opening and closing.

Education

High School Diploma -

Bronx Compass High School
Bronx, NY
06-2019

Skills

  • Cash Register Operation
  • Drawer balancing
  • Cash Handling
  • Returns processing
  • Customer Service
  • Payment Collection
  • Payment Processing
  • POS Systems
  • Product Recommendations
  • Organizational abilities
  • Cleaning and sanitizing
  • Time management skills
  • Credit and cash transactions
  • Order Taking
  • Customer Relations
  • Product Knowledge
  • Loss Prevention
  • Staff Training

Timeline

Cashier

McDonald's
05.2023 - 08.2024

Lab Technician

Labworq
01.2022 - 04.2023

Sales Lead Keyholder

Journeys Kidz
11.2020 - 01.2022

High School Diploma -

Bronx Compass High School
Jaylene Hernandez