JUSTICE MOUTON
Lebanon
Summary
Experienced with assessing client needs and developing individualized support plans. Utilizes strong organizational skills to manage multiple cases and ensure timely delivery of services. Knowledge of community resources and housing programs to effectively support address and prevent homelessness.
Recent graduate with foundational knowledge in Area of study and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Homeless Prevention Case Manager
The Salvation Army
01.2024 - Current
- Conducted comprehensive assessments to determine client needs and develop tailored prevention plans.
- Collaborated with community organizations to secure resources and services for clients facing homelessness.
- Facilitated workshops on financial literacy, housing rights, and tenant responsibilities to empower clients.
- Monitored client progress through regular follow-ups, adjusting prevention strategies as needed for effectiveness.
Dispatcher
CEVA Logistics
07.2023 - 01.2024
- Redirected shipments in transit in response to customer requests.
- Documented all changes in the computer tracking system.
- Help drivers and transportation companies solve problems.
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
- Customers and supervisors were informed of all emergencies, weather delays, and carrier schedule changes.
- Was in charge of warehouse improvement initiatives in order to improve operational efficiency.
- Had an excellent attendance record and was always on time for work.
- Kept track of the number of people who worked each shift and documented each day for productivity reporting.
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
Dispatcher
Unique Queens Transport LLC
12.2022 - 07.2023
- Redirected shipments in transit in response to customer requests.
- Help drivers and transportation companies solve problems.
- Customers and supervisors were informed of all emergencies, weather delays, and carrier schedule changes.
- Ensured that products were delivered on time in order to provide exceptional customer service.
- Had an excellent attendance record and was always on time for work.
- Created budgets, kept track of warehouse costs, and cut costs where I could.
- Planned, organized, and managed the work of subordinate staff to ensure that work was completed consistently and in accordance with organizational standards.
- Presented the executive team with carrier performance metrics and monthly cost reports.
Customer Service Representative
UL Ultimate Linings
09.2022 - 12.2022
- Used discretion and good judgment when it came to using company materials and supplies.
- Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
- Used a consultative sales approach to understand customer needs and make relevant recommendations.
- Provided each customer with exceptional service by listening to their concerns and answering their questions.
- Was in charge of replacing damaged or missing products in a timely and efficient manner.
- I meticulously maintained comprehensive records.
- Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
Childcare Provider
Kiddies Kollege Learning Center
09.2021 - 08.2022
- Kept an eye on the entrances and exits to ensure a safe and orderly environment.
- Assisted children in developing motor skills in preparation for preschool and kindergarten.
- Provide appropriate nutrition and activities for various age groups.
- Work with families who have multiple children ranging in age from infants to teenagers.
- Spoke with parents about their daily activities, as well as positive and negative developments.
- Sanitized dishes, tabletops, toys, and other frequently touched surfaces to prevent germs from spreading.
Customer Service Representative
SYNQ3 Restaurant Solutions
04.2019 - 03.2020
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
- On-line troubleshooting is something I do.
- Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department.
- I oversaw billing, network, and equipment-related calls.
- Provided excellent customer service by responding to requests, assisting with product selection, and handling ordering functions.
- Provided clients with constructive advice and the best possible solution.
Swim Instructor
Aqua-Tots Swim Schools Oklahoma City
01.2018 - 11.2019
- Collaborated closely with students and parents in order to increase positive parent feedback and improve overall student success.
- Kept track of each student's progress and provided constructive feedback on areas where they could improve.
- Took a sample of the pool water to check the chemical levels prior to beginning swimming lessons.
- Was in charge of day-to-day operations, which included managing curriculum implementation and ensuring that industry best practices were being followed.
- Instructed students on pool and water safety.
Education
License - Natural Hair
Trotter Luster
Clarksville, TNHigh School - undefined
Piedmont High School
Piedmont, OK01.2020
Skills
- First and CPR instruction
- Narcan Training
- Hmis Training
- Special needs teaching
- Pool operations
- Safety training
- Classroom management
- Customer service professional
- Self-motivated
- Staff development
- Data Management
- Housing navigation
- Client advocacy
- Task prioritization
Certification
CPR, first aid, natural hair, child care and narcan
Timeline
Homeless Prevention Case Manager
The Salvation Army
01.2024 - Current
Dispatcher
CEVA Logistics
07.2023 - 01.2024
Dispatcher
Unique Queens Transport LLC
12.2022 - 07.2023
Customer Service Representative
UL Ultimate Linings
09.2022 - 12.2022
Childcare Provider
Kiddies Kollege Learning Center
09.2021 - 08.2022
Customer Service Representative
SYNQ3 Restaurant Solutions
04.2019 - 03.2020
Swim Instructor
Aqua-Tots Swim Schools Oklahoma City
01.2018 - 11.2019
High School - undefined
Piedmont High School
License - Natural Hair
Trotter Luster