JUSTICE PARKER
Lehigh Acres
Summary
Professional with solid background in ensuring customer satisfaction. Proven ability to collaborate effectively with team members and adapt to changing demands. Recognized for reliability, attention to detail, and strong customer service skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Service Assistant
Lee Health
07.2024 - Current
- Performs various food service duties including but not limited to, receives, stocks, and distributes all department food related supplies
- Operates automatic and / or manual dishwashing equipment and cash register according to established procedures
- Transports food delivery carts to service units as needed
- Completes sanitary procedures as assigned
- Interacts with peers, patrons, and management on a daily basis, providing appropriate customer service support
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
- Adhered to all safety regulations regarding food handling and preparation, ensuring a healthy and enjoyable dining experience for guests.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in a positive dining experience.
Material Clerk
Lee Health
11.2023 - 07.2024
- Responsible for equipment sanitization, cleaning, testing, repair and maintenance
- Maintains appropriate inventory levels
- Provides complete documentation of all receiving shipping, preventative maintenance, disinfection, sanitation, and repair of equipment
- Maintains appropriate levels of repair parts, supplies, and shop tools
- Provided exceptional customer service to internal clients, addressing inquiries and resolving issues promptly.
- Contributed to waste reduction efforts by identifying opportunities for recycling or repurposing excess or obsolete materials.
- Enhanced inventory efficiency by implementing an organized storage system for materials and supplies.
- Optimized warehouse space utilization by implementing efficient storage solutions for different types of materials.
- Maintained accurate records of incoming and outgoing materials, ensuring smooth operations within the department.
- Managed documentation related to material shipments including bills of lading, packing lists, and invoices.
- Participated in continuous improvement initiatives aimed at enhancing overall efficiency within the Materials Department.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Collaborated with cross-functional teams to align production plans with customer requirements.
Direct Care Professional
Providence Noble Inc.
08.2022 - 11.2023
- Cooks meals for Clients
- Assist (If needed) Clients with showers
- Administer proper medications to Clients
- Monitors Clients for up to 8 - 15 hours
- Assist Clients with PT (physical training)
- Maintain a safe and clean environment for Clients
- Assist with Showering, Toileting, Feeding, Shopping
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Maintained accurate records of client progress, medication administration, and incident reports to ensure effective communication among team members.
- Upheld ethical standards in all aspects of care provision, maintaining confidentiality and respecting the dignity of each individual client.
- Fostered strong relationships with clients, families, and team members to create a supportive network for each individual.
- Enhanced client well-being by providing personalized care and support in daily living tasks.
- Maximized client satisfaction by promptly addressing concerns or requests from families regarding their loved one''s care plan or overall experience in our program.
- Contributed to higher quality of life for clients by addressing any barriers or challenges that arose within their home settings or daily routines.
- Increased client participation in community activities through careful planning and coordination with local organizations.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Managed emergencies effectively while remaining calm under pressure, ensuring prompt medical attention if needed.
- Promoted physical health among clients by assisting with exercise routines and encouraging an active lifestyle.
- Kept clients engaged in social networks and communities for personal health and growth.
- Improved client independence through the implementation of tailored activities and skill-building exercises.
- Provided reliable transportation for clients to appointments, community events, and recreational activities.
- Collaborated with interdisciplinary teams to develop strategies that best suited the unique needs of each client.
- Assisted clients in achieving personal goals by developing customized care plans based on individual needs.
Case Manager
Alta Resources
01.2022 - 02.2023
- I process & approve reimbursements for customer rentals, vehicle repairs, monthly car payments
- I make contact with 40+ Customers & Dealers daily regards repair & part order updates
- I expedite parts for customer vehicles
- I provide customers service contacts for vehicle maintenance
- I assist the customer with getting the vehicle repaired & returned backed to them
- I also make sure the customer is well taken care of during repairs
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
Customer Service Manager
Walmart
08.2019 - 03.2020
- Trainer & supervisor over customer service through the entire store
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Created and reviewed invoices to confirm accuracy.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
Cashier/Customer Service
Walmart
05.2018 - 03.2019
- Assisting customers around the store
- Cashier
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cart Associate
Walmart
06.2017 - 05.2018
- Greeting & assisting customers
- Collecting / maintaining proper maintenance on shopping carts
- Facilitated efficient restocking efforts, delivering empty pallets from the sales floor back to the stockroom.
- Contributed to team success through effective communication and coordination with colleagues across departments.
- Improved customer satisfaction by efficiently gathering shopping carts and maintaining a clean parking area.
- Ensured store safety by promptly addressing any spills or hazards in the cart storage areas.
- Maintained clear walkways and entrances, ensuring safe accessibility for all customers and employees.
- Upheld company policies regarding cart usage, monitoring patron activity to prevent theft or misuse.
- Maximized available carts for customers with timely retrieval from the parking lot and surrounding areas.
Education
High school diploma -
Lehigh Senior High School
Lehigh Acres, FL01.2018
Skills
- Warehouse experience
- Customer service
- Typing
- Equipment repair
- Home Care
- Load & Unload
- Floor care
- Delivery Driver Experience
- Heavy Lifting
- Box Truck
- Sanitation
- Floor buffing
- Commercial Driving
- Driving
- POS system operation
- Safe food handling
- Food presentation
- Cleaning and sanitation
- Sanitation procedures
- Basic cooking techniques
- Allergy awareness
- Supply restocking
- Excellent customer service
- Food storage
- Food delivery
- Quick learner
- Multitasking
- Team oriented
- Food and safety standards
- Positive attitude
- Attention to detail
- Productivity and efficiency
- Verbal and written communication
Certification
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
Timeline
Food Service Assistant
Lee Health
07.2024 - Current
Material Clerk
Lee Health
11.2023 - 07.2024
Direct Care Professional
Providence Noble Inc.
08.2022 - 11.2023
Case Manager
Alta Resources
01.2022 - 02.2023
Customer Service Manager
Walmart
08.2019 - 03.2020
Cashier/Customer Service
Walmart
05.2018 - 03.2019
Cart Associate
Walmart
06.2017 - 05.2018
High school diploma -
Lehigh Senior High School
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