Justice Phillips
Gretna,LA
Summary
Adept at patient communication and staff training, ensuring adherence to best practices and improving overall workflow.
Experienced with managing and coordinating complex schedules in fast-paced environment. Utilizes strong organizational skills to ensure efficient scheduling and minimize conflicts. Track record of adapting to changing needs and maintaining effective communication with team members.
Highly organized professional specializing in efficient scheduling processes and team collaboration. Proven ability to optimize schedules and enhance operational flow. Known for reliability and flexibility, ensuring seamless coordination even in dynamic environments. Key skills include time management, conflict resolution, and adaptability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Aspen Dental
04.2022 - 11.2025
- Coordinated patient schedules to maximize provider availability and optimize workflow efficiency.
- Implemented scheduling software to streamline appointment management and enhance operational effectiveness.
- Developed and maintained effective communication with patients regarding appointment confirmations and changes.
- Trained new staff on scheduling protocols, ensuring adherence to company standards and best practices.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
- Implemented new scheduling system, training staff on its use to improve overall efficiency.
- Streamlined scheduling processes, reducing time spent on creating schedules by half.
Claims Representative
State Farm
11.2020 - 04.2022
- Evaluated and processed insurance claims to ensure compliance with company policies
- Collaborated with clients to gather necessary documentation for claim resolution
- Assisted in training new representatives on claims processing systems and procedures
- Analyzed claims data to identify trends and recommend process improvements
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Negotiated favorable settlements with claimants, resulting in cost savings for the company.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
Invoice Specialist
Lowes Distribution Center
06.2018 - 11.2020
- Processed and verified incoming invoices for accuracy and compliance with company policies.
- Utilized SAP software to maintain invoice records and track payment statuses efficiently.
- Collaborated with cross-functional teams to resolve discrepancies and enhance invoice processing workflows.
- Implemented quality control measures to ensure timely payments and reduce invoice errors.
- Monitored accounts payable aging reports to prioritize invoice approvals and prevent late fees.
- Conducted regular audits of invoicing processes, identifying areas for improvement and recommending solutions.
- Tracked vendor invoicing to obtain missing paperwork and complete prompt payments.
Education
Bachelor of Science - Early Childhood Care And Education
University of Phoenix
Tempe, AZ05-2027
High School Diploma -
South Plaquemines
Buras, LA05-2016
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Attention to detail
- Staff coordination
- Critical thinking
- Office administration
- Effective multitasking
- Telephone etiquette
- Customer service and support
- Patient scheduling
- Patient registration
- Documentation and reporting
- Call screening
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Sales Manager Certificate
Timeline
Scheduling Coordinator
Aspen Dental
04.2022 - 11.2025
Claims Representative
State Farm
11.2020 - 04.2022
Invoice Specialist
Lowes Distribution Center
06.2018 - 11.2020
Bachelor of Science - Early Childhood Care And Education
University of Phoenix
High School Diploma -
South Plaquemines