Justice Phillips
Van Buren,AR
Summary
Mission-driven program leader with expertise in workforce development, disability inclusion, and healthcare collaboration. Proven success directing employment and skill development initiatives for individuals with intellectual and developmental disabilities (I/DD), achieving measurable employment outcomes while maintaining fiscal stewardship and operational excellence. Experienced in staff supervision, interdisciplinary collaboration, data-driven decision-making, and community advocacy. Committed to advancing dignity, inclusion, and opportunity in alignment with healthcare mission and service standards.
Overview
6
6
years of professional experience
Work History
Instructor Coordinator
Arkansas ACCESS Initiative: Project SEARCH
Fort Smith, AR
01.2024 - Current
- Provide strategic leadership and operational oversight for a 9-month workforce development program serving individuals with I/DD in partnership with healthcare and community employers
- Lead program coordination for 13 interns per cohort, facilitating vocational assessment, job matching, and transition planning
- Achieve an 88% competitive employment placement rate, averaging 11 graduates securing sustainable employment per cycle
- Supervise and mentor 2 program staff members, ensuring service quality, accountability, and professional development
- Collaborate with hospital leadership and department managers to identify workforce needs and facilitate inclusive employment placements
- Design and implement individualized skill development plans focused on independence, workplace readiness, and long-term retention
- Manage annual program budget of $2,500 with demonstrated fiscal responsibility and resource optimization
- Collect, analyze, and report employment outcome data to stakeholders to support continuous program evaluation and improvement
- Participate in interdisciplinary meetings and community partnerships to align programming with healthcare policy and compliance standards
Customer Service Representative
Foundever
Fort Smith, AR
02.2022 - 12.2022
- Resolved customer inquiries efficiently via phone, chat, and email platforms.
- Provided product information and troubleshooting assistance to enhance customer satisfaction.
- Documented customer interactions accurately in CRM systems for future reference.
- Collaborated with team members to streamline response times and improve service quality.
- Managed high-volume client communications while maintaining accuracy and regulatory compliance
- Resolved complex account concerns and provided digital banking support
- Maintained detailed customer documentation and service records
Direct Support Professional
Arkansas Family Supports
Fort Smith, AR
01.2020 - 05.2022
- Facilitated daily living activities to enhance clients' independence and quality of life.
- Developed personalized care plans in collaboration with clients and families to meet individual needs.
- Trained new staff on effective communication strategies and client support techniques.
- Monitored client progress and adjusted care approaches based on observed behaviors and feedback.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
Master of Arts - Public Health
Arkansas Colleges of Health Education
Fort Smith, AR05-2026
Bachelor of Arts - Psychology
University of Arkansas At Fort Smith
Fort Smith, AR12-2023
Skills
- Program Development & Evaluation
- Workforce Integration & Job Placement
- Vocational Assessment
- Staff Supervision & Team Leadership
- Healthcare System Collaboration
- Data Collection & Outcome Reporting
- Budget Oversight
- Behavioral Support & Skill Development
- Strategic Community Partnerships
- Public Speaking & Advocacy
Timeline
Instructor Coordinator
Arkansas ACCESS Initiative: Project SEARCH
01.2024 - Current
Customer Service Representative
Foundever
02.2022 - 12.2022
Direct Support Professional
Arkansas Family Supports
01.2020 - 05.2022
Master of Arts - Public Health
Arkansas Colleges of Health Education
Bachelor of Arts - Psychology
University of Arkansas At Fort Smith