Justice Pope
Fargo,ND
Summary
Adept at customer service and problem-solving, I significantly enhanced customer satisfaction at Domino's Pizza through effective call management and empathetic communication. My experience at Culver’s and Popeyes® Louisiana Kitchen honed my multitasking abilities and teamwork, showcasing my commitment to maintaining high-quality standards and fostering positive work environments.
Overview
3
3
years of professional experience
Work History
Crew Member
Culver’s
02.2022 - 08.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Crew Member
Popeyes® Louisiana Kitchen
09.2023 - 02.2024
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Work Study Student
University of Minnesota
09.2023 - 05.2024
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
- Managed an organized filing system for important documents, ensuring easy access when needed.
- Enhanced campus event attendance by promoting activities through engaging social media content.
CSR
Domino's Pizza
06.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Assistant Manager
Dairy Queen Grill & Chill
06.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Homeschooled
North Dakota 05.2025
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
- Customer Service
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Payment Processing
- Documentation
- Scheduling
- Call Management
- Money handling abilities
- Staff Training
Timeline
CSR
Domino's Pizza
06.2024 - Current
Assistant Manager
Dairy Queen Grill & Chill
06.2024 - Current
Crew Member
Popeyes® Louisiana Kitchen
09.2023 - 02.2024
Work Study Student
University of Minnesota
09.2023 - 05.2024
Crew Member
Culver’s
02.2022 - 08.2023
Homeschooled