Justice Queen
Atlanta,GA
Summary
Dynamic professional with experience as a Math Tutor at AmeriCorps, adept at crafting tailored lesson plans and fostering student engagement. Proven crisis intervention skills honed as a Hotline Specialist, demonstrating empathy and professionalism. Proficient in Microsoft Office Suite and data documentation, ensuring effective communication and operational efficiency.
Overview
8
8
years of professional experience
Work History
Math Corps Math Tutor
AmeriCorps
10.2023 - Current
- Create and implement customized lesson plans to enhance students' understanding of mathematics
- Foster a supportive, engaging learning environment that promotes student success
- Monitor and document student progress, adjusting teaching strategies as needed to ensure continuous improvement
Crisis Hotline Specialist
National Suicide Prevention Lifeline
01.2021 - 04.2023
- Provided compassionate telephonic crisis intervention for individuals experiencing mental health, substance abuse, and developmental disability challenges
- Managed high-stress situations with professionalism and empathy, applying effective counseling techniques and making critical decisions
- Ensured HIPAA compliance and maintained confidentiality while documenting calls and actions taken
Front Office Administrator
KIPP Schools
06.2017 - 06.2020
- Streamlined office operations by managing multi-line phone systems and drafting internal memos
- Developed and updated spreadsheets and databases to track performance metrics
- Assisted senior management by handling external correspondence and administrative tasks
Education
Google Certificate - Project Management
01.2020
Bachelor of Arts - Sociology
Florida International University
08.2019
Skills
- Microsoft Office Suite
- Google Suite
- Crisis Intervention
- Telephonic support
- Documentation and data entry
- Scheduling and Time Management
- Content creation and copywriting
- Salesforce and HubSpot
- Event Planning and Correspondence
- Problem-Solving and Critical Thinking
Timeline
Math Corps Math Tutor
AmeriCorps
10.2023 - Current
Crisis Hotline Specialist
National Suicide Prevention Lifeline
01.2021 - 04.2023
Front Office Administrator
KIPP Schools
06.2017 - 06.2020
Google Certificate - Project Management
Bachelor of Arts - Sociology
Florida International University
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