Justice Randall
Milwaukee
Summary
Accomplished Community/Customer service manager, enhancing operational efficiency and fostering teamwork. Skilled in grant management and promoting collaboration, I've successfully negotiated contracts and led cross-functional teams, significantly improving program execution and stakeholder satisfaction. Expert in database management and relationship building, my approach has consistently resulted in streamlined processes and effective risk management.
Offering robust understanding of banking fundamentals and keen ability to learn and grow within financial sector. Contributes solid foundation in financial principles and strong analytical skills, coupled with talent for problem-solving and process improvement. Ready to use and develop analytical skills and process management in Bank Operations Manager role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program Development Manager
Safe & Sound
10.2023 - Current
- Enhanced program efficiency by streamlining processes and implementing project management best practices.
- Trained and mentored team members in best practices for effective program management and execution.
- Negotiated contracts with vendors and partners to secure necessary resources at competitive prices.
- Fostered a collaborative work environment, promoting open communication and teamwork to ensure project success and efficient problemsolving.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Supported capacity building initiatives within the organization by providing training on grant writing best practices to staff members.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
Equity Program Manager
LGBT Center Of South East Wisconsin
12.2022 - 12.2024
- Led cross-functional teams to ensure project goals were met on time.
- Managed project budgets for effective allocation of resources.
- Improved team collaboration by implementing agile methodologies.
- Coordinated with stakeholders to align project objectives with business needs.
- Enhanced project efficiency, identifying and mitigating potential risks.
- Conducted regular meetings with team members to track progress and address issues.
- Oversaw multiple projects simultaneously to optimize resource utilization.
Operations Manager
JPMorgan Chase
08.2021 - 10.2023
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed comprehensive employee training programs, improving overall staff competency in handling complex banking operations tasks.
- Enhanced customer experience, addressing inquiries and resolving issues swiftly to maintain a high level of client satisfaction.
- Managed daily bank activities for optimal performance, ensuring timely completion of tasks and customer satisfaction.
- Spearheaded initiatives aimed at reducing fraudulent activities within the branch, leading to improved security measures and reduced financial losses from unauthorized transactions.
- Reduced operational errors with thorough quality control measures and staff training initiatives.
- Improved bank operations efficiency by implementing streamlined processes and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
HR ASSISTANT
Landmark Credit Union
01.2017 - 07.2021
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Improved employee onboarding experience by organizing orientation sessions and preparing necessary documentation.
- Assisted in recruitment processes by scheduling interviews and coordinating applicant communications.
Education
Associate of Science - Human Services
Milwaukee Area Technical College
Milwaukee, WI06-2020
Skills
- Proposal writing
- Grant management
- Teamwork and collaboration
- Database management & Documentation review
- Relationship building and management
- Financial advising & Sales expertise
- Client relations
- Loan servicing
- Banking
- Risk management assessments
- Performance metrics monitoring
- Time management mastery
Certification
- Safe Deposit Box Operations and Service Certification - American Bankers Association.
- Commercial Loan Officer Certification - American Bankers Association.
- Nationwide Mortgage Licensing System & Registry (NMLS) License - State Banking Authorities.
- Drafting Official Checks & Money Orders Compliance Training – Office of the Comptroller of the Currency or similar regulatory bodies.
- Cybersecurity Fundamentals for Bankers Certificate– SANS Institute or equivalent cybersecurity education providers.
- Identity Theft Prevention Program Compliance Workshop/Certificate– Federal Trade Commission or relevant financial regulation authorities.
Timeline
Program Development Manager
Safe & Sound
10.2023 - Current
Equity Program Manager
LGBT Center Of South East Wisconsin
12.2022 - 12.2024
Operations Manager
JPMorgan Chase
08.2021 - 10.2023
HR ASSISTANT
Landmark Credit Union
01.2017 - 07.2021
- Safe Deposit Box Operations and Service Certification - American Bankers Association.
- Commercial Loan Officer Certification - American Bankers Association.
- Nationwide Mortgage Licensing System & Registry (NMLS) License - State Banking Authorities.
- Drafting Official Checks & Money Orders Compliance Training – Office of the Comptroller of the Currency or similar regulatory bodies.
- Cybersecurity Fundamentals for Bankers Certificate– SANS Institute or equivalent cybersecurity education providers.
- Identity Theft Prevention Program Compliance Workshop/Certificate– Federal Trade Commission or relevant financial regulation authorities.
Associate of Science - Human Services
Milwaukee Area Technical College
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