Patient Services Specialist with exceptional communication skills offering a patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Hi, I’m
Justice Randle
Houston,TX
Summary
Overview
6
years of professional experience
Work History
Obstetrix Medical Group
Patient Service Coordinator
04.2022 - Current
Job overview
- Answered over 60 telephone calls per day to handle rescheduled, missed and reassigned visit requests.
- Coordinates office communication flow
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Input accurate patient insurance, billing and payment information in Epic.
- Ensure all patient demographic and insurance information is accurate and up to date.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Patient chart management, preparation, maintenance, filing, copying, requesting records, etc
- Communicated with primary care offices and insurance companies to obtain authorization.
SignatureCare Emergency Center
Patient Registrar
05.2021 - Current
Job overview
- Gathered demographic and insurance information to register patients for medical appointments.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Oversee a small group of 10+ registration staff.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Verified medications, symptoms and other important patient information for entry into patient management system.
- Coordinated with nursing staff to process and direct patients to appropriate departments
Anthem Inc
Referral Specialist
11.2021 - 04.2022
Job overview
- Initiates and manages clinical referrals for pre-authorization
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Acts as a liaison between hospital, health plans, physicians, patients, vendors and other referral sources
- Verifies insurance coverage and completes pre-authorization process for surgical procedures, radiology and other imaging exams
- Assisted with completion of referral forms and verified data accuracy and completion
- Responds to inbound calls initiating exam requests following established processes, meets quality and production standards
- Enters referrals, documents communications and actions in system.
Education
Spelman College
Bachelor of Science from Biology
University Overview
Boston University
Master of Science from Public Health
05.2025
University Overview
Skills
- Insurance Information Collection
- Bookkeeping Support
- HIPAA Compliance
- EPIC EMR
- HCPCS Compliance
- Patient Flow Coordination
- Payment Collection
- Clinic Administration
- Patient Health Information Access
- Clinical Data Entry
Accomplishments
Accomplishments
- HeartSaver CPR/AED
- Essential CPR and automated external defibrillator (AED) course
- Gained necessary skills and confidence to respond to a sudden cardiac arrest.
Timeline
Patient Service Coordinator
Obstetrix Medical Group
04.2022 - Current
Referral Specialist
Anthem Inc
11.2021 - 04.2022
Patient Registrar
SignatureCare Emergency Center
05.2021 - Current
Spelman College
Bachelor of Science from Biology
Boston University
Master of Science from Public Health
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