Justice Santos
Summary
My goal is to provide exceptional customer care to all I encounter with an emphasis on fostering professional relationships with clients. I am a team player who is looking to join an organization that encourages self-motivation as well as a cohesive work environment. My strong work ethic, attention to detail, and dependability will serve this company well should I be fortunate enough to join your team.
Overview
9
9
years of professional experience
Work History
Surrogate Advocate
Surrogacy Is
11.2023 - Current
- Meet weekly and monthly individual and group goals for lead conversion.
- Provide information to surrogate candidates regarding agency process, compensation, benefits, and all related required paperwork needed to accept an applicant into the program
- Onboarding of qualified Gestational Carrier candidates; review applications; primary point of contact with inquiring surrogate candidates who approach the company
- Continued comfort with communicating with Gestational Surrogates on all forms of communication including but not limited to communication via phone calls, Google Meets, Zoom, texting.
- Streamlined the intake process by implementing efficient data collection and organization methods.
- Provide additional support to Gestational Carriers throughout their journey as an additional resource, from first inquire to post delivery.
Scheduling Coordinator
Island Health
08.2022 - 08.2023
- Oncology, Physical Therapy, and Cardiopulmonary rehab scheduling. Lab Registration, Diagnostic Imaging registration, and Emergency Department registration as needed.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Input all patient data regarding claims and prior authorizations into Meditech (EMR) system accurately.
- Verified eligibility and compliance with authorization requirements for service providers.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Conducted patient intake interviews, recording and documenting relevant information.
Patient Registrar
Patient Financial Services, Banner Churchill Community Hospital
08.2020 - 04.2022
- My duties included: registering patients, obtaining and verifying insurance information and demographics
- Providing an accurate estimate for emergency visit based on acuity and testing preformed real time
- Clear and precise communication with patients, family members, providers, clinical staff, EMS, and Law enforcement
- Provided financial counseling when appropriate
- Obtaining accident information for workmen compensation claims (C-4 forms)
- Obtaining consent forms for financial billing and treatments
- Consistently meeting collection and accuracy goals set by management
- Collecting and documenting payments made with cash, credit cards, and checks
- Proficient in computer applications Cerner and Med Series 4, and websites such as Tricare, Epic, and MedData to locate and verify insurance coverage, including out of state Medicaid information
- Often times juggling multiple patients, accounts, and tasks at once as this was a fast pace work environment.
Bank Teller
Washington Federal Bank, WaFD
07.2019 - 07.2020
- My duties included: Routine financial transactions, Customer Service, Financial advising using products offered that met the needs of the client in each unique situation
- Foreign Currency exchange, opening new accounts, knowledge and execution of federal banking laws and company policies, Using applications such as DNA
- Personal responsibility for $35,000 on average
- Through this position I was able provide community service through the local after school program teaching financial literacy classes to K-6th grade.
Welcome Desk Representative and Insurance liaison
Coastal Fitness and Aquatics
03.2015 - 03.2019
- My duties included: Client account management, including taking payments through Twin Oaksinterface system
- Worked to verify and bill insurance through Ashlink for eligible club members
- Resolved billing issues should they arise, including cancelling and reactivating accounts
- Providinginformation to clients concerning club policies and membership types
- Resolved any complaints orissues in a timely and effective manner- always putting customer satisfaction (in addition to followingclub policies) above all else
- In addition, I aided in billing and taking payments from corporate clientswho had contracts with the fitness facility
- During my time there I completely reconstructed the recordsystem, digitalizing our client accounts to a more effective method of storage and accessibility.
Education
Associates of Arts, Associates of General Studies -
Lane Community College
Eugene, Oregon2019
High School Diploma -
Mapleton High School
Mapleton, Oregon2014
Skills
- Surrogacy Education
- Financial Counseling
- Resolving Complaints
- Providing Ongoing Support
- Telephone Etiquette
- Phone Inquiries
- 65wmp
- 10 key
- Medical Terminology
Timeline
Surrogate Advocate
Surrogacy Is
11.2023 - Current
Scheduling Coordinator
Island Health
08.2022 - 08.2023
Patient Registrar
Patient Financial Services, Banner Churchill Community Hospital
08.2020 - 04.2022
Bank Teller
Washington Federal Bank, WaFD
07.2019 - 07.2020
Welcome Desk Representative and Insurance liaison
Coastal Fitness and Aquatics
03.2015 - 03.2019
Associates of Arts, Associates of General Studies -
Lane Community College
High School Diploma -
Mapleton High School
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