Justice Scott
Jasper
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
9
9
years of professional experience
Work History
Product Support Representative
Kelly Services
02.2024 - 06.2024
- Developed expertise in multiple products within the company portfolio, becoming a go-to resource for colleagues seeking guidance on specific features or functionalities
- Installed and configured operating systems and applications
- Patched software and installed new versions to eliminate security problems and protect data
- Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes
- Participated in industry conferences and workshops focused on fraud prevention and risk management, staying current with best practices and emerging threats
- Contacted customers directly to notify of fraudulent activity and minimize impacts
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk
Pharmacy Technician
CVS Health
08.2021 - 01.2023
- Supports comprehensive coordination of Medicaid and/or Medicare pharmacy services including intake and processing of pharmacy authorization requests
- Promotes and supports quality effectiveness of healthcare and Pharmacy Services
- Evaluates, authorizes approval, and communicates decisions for pharmacy requests according to clinical guidelines
- Evaluates and authorizes approval of pharmacy requests received by telephone, facsimile, and/or other means using client clinical criteria
- Determines appropriateness for medications
- Communicates decisions to physicians, physician's office staff, medical management staff, members, and/or pharmacists
- Will perform clinical research to support the request
- Performs non-medical research including eligibility verification, COB, and benefits verification
- Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements
- Process requests in compliance
Pharmacy Technician Trainee
Walgreens
01.2017 - 08.2021
- In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy
- Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures
- Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions
- If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers
- Models and delivers a distinctive and delightful customer experience
Customer Service Associate/Cashier
Murphy USA
06.2015 - 01.2017
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Maintained up-to-date knowledge of product and service changes
- Solved problems with products and services by providing customers with technical support
Education
High school diploma -
Silsbee High School
Silsbee, TX06.2016
Skills
- Medical Billing
- Pharmacy Technician
- Typing
- Customer Service
- Insurance Verification
- Medical Records
- Medical Office
Additional Information
I am a very hard working and caring person. I have great social skills and love helping and working with others. I am also a very fast learner and willing to complete every challenge.
Personal Information
Authorized To Work: US
Timeline
Product Support Representative
Kelly Services
02.2024 - 06.2024
Pharmacy Technician
CVS Health
08.2021 - 01.2023
Pharmacy Technician Trainee
Walgreens
01.2017 - 08.2021
Customer Service Associate/Cashier
Murphy USA
06.2015 - 01.2017
High school diploma -
Silsbee High School
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