Justice Souvannasap
Clinton,UT
Summary
I am a very hardworking individual who loves to learn new things. I love meeting new people and being able to engage in conversation with them while serving them whether that be scheduling them an appointment or helping them with a concern. Positive, upbeat attitude at all times and quick to learn.
Overview
3
3
years of professional experience
Work History
Receptionist
Therapeutix Mind & Body
03.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
CNA
Primary Children's Hospital
08.2022 - 03.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
Customer Service Representative
Walmart
11.2020 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Psychology
University Of Utah
Salt Lake City, UT06.2025
High School Diploma -
Layton High School
Layton, UT05.2022
Skills
- Verbal and Written Communication
- Multi-Line Telephone Systems
- Schedule Management
- Greet Visitors
- Credit Card Payment Processing
- Medical Terminology Knowledge
- Calm and Professional Under Pressure
- Product Organization
- Customer Service
- Staff Support
- Time Management Skills
Timeline
Receptionist
Therapeutix Mind & Body
03.2023 - Current
CNA
Primary Children's Hospital
08.2022 - 03.2023
Customer Service Representative
Walmart
11.2020 - 08.2022
Psychology
University Of Utah
High School Diploma -
Layton High School
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