Justice Thompson
South Daytona
Summary
Dynamic leader with proven expertise in staff management and customer engagement, honed at Taco Bell for the past four years. Excelled in inventory control and problem-solving, significantly enhancing operational efficiency and customer satisfaction. Skilled in multitasking and clear communication, adept at fostering a supportive work environment to boost employee performance and retention.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Taco Bell
01.2024 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Crew Member
Taco Bell
07.2021 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Associate of Arts - AA
Daytona State College
Daytona Beach, FL07-2024
High School Diploma -
Atlantic High School
Port Orange, FL05-2021
Skills
- Staff management
- Multitasking and organization
- Inventory control
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Customer engagement
- Taking orders
- Self-discipline
- Food preparation
Attendence
I have an amazing attendance record with Taco Bell. I am known for being on time and even filling in for other people on my off days when I am available.
Timeline
Assistant General Manager
Taco Bell
01.2024 - Current
Crew Member
Taco Bell
07.2021 - Current
Associate of Arts - AA
Daytona State College
High School Diploma -
Atlantic High School
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