Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justice Trokey

Camdenton,MO

Summary

Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

Overview

14
14
years of professional experience

Work History

Service Manager

Performance Boat Center
Osage Beach, MO
09.2016 - Current

Started with this company in 2016 as a Parts Assistant. In 2017, I was promoted to Parts Manager. I over saw the daily ordering and selling of parts to in house jobs, walk in customers, and over the phone buyers. In 2019, I was promoted to Service Manager. My daily tasks include scheduling repair jobs with customers, and scheduling the technician's daily tasks. I handle all the billing of jobs, and creating estimates for repairs. I oversee profit and loss of the service department, as well as, the daily communication with customers and my technicians. I currently manage a staff of 15 employees. This company is different than your average boat dealership. We deal with a high end clientele, with boats ranging from $100k-$2mil in price. Under my service management, the service department has averaged around 5 million a year in revenue.

Cement Crew

Haliburton Energy Services
Minot, ND
12.2015 - 06.2016

Worked in the oil fields on cement crew pumping cement down holes to cement oil piping in place. This was a round the clock, labor intensive job. I was laid off from this company when the oil fields crashed in early 2016.

Recruiting Specialist

MO Army National Guard
Camdenton, MO
10.2011 - 10.2014

I joined the Missouri Army National Guard my senior year of High School. After graduation and Army training, I took a position in recruiting in my hometown of Camdenton, MO. I worked traveling around the region meeting with adults sharing the options and benefits of joining the Missouri National Guard. The military was a huge stepping stone into the work ethic and experiences I have in my life today.

Education

High School Diploma -

Camdenton High School
Camdenton, MO

Skills

  • Customer Communication
  • Team leadership
  • Multitasking and organization
  • CRM and Dealership software experience
  • Reliability
  • Employee training and development

Timeline

Service Manager

Performance Boat Center
09.2016 - Current

Cement Crew

Haliburton Energy Services
12.2015 - 06.2016

Recruiting Specialist

MO Army National Guard
10.2011 - 10.2014

High School Diploma -

Camdenton High School
Justice Trokey