Justice Williams
Frisco,TX
Summary
Results-driven hospitality professional with extensive experience in sales, client relations, and event coordination. Proven track record of cultivating strong guest relationships, driving revenue growth, and leading teams to deliver exceptional service. Skilled in utilizing hospitality technology platforms such as SevenRooms, OpenTable, and Toast to streamline operations and enhance the guest experience. Adept at managing large-scale events, interpreting Banquet Event Orders (BEOs), and creating personalized experiences. Seeking an entry-level sales or client relations role with opportunities for growth and long-term development.
Overview
6
6
years of professional experience
Work History
Banquet Leader
Davio’s Northern Italian Steakhouse
05.2019 - 11.2022
- Developed and executed upselling and cross-selling strategies during banquet events, contributing to a 15% increase in overall revenue
- Enhanced guest satisfaction through tailored service and curated menu recommendations
Guest Relations Manager
Davio’s Northern Italian Steakhouse
02.2022 - 06.2023
- Managed administrative tasks, including updating guest profiles, processing event inquiries, and ensuring smooth day-to-day operations
- Utilized Toast POS to monitor sales, track guest preferences, and streamline order management for enhanced front-of-house efficiency
- Oversaw guest resolution processes, maintaining detailed records to personalize service and improve satisfaction
- Trained and supervised staff on reservation protocols, guest interaction standards, and system usage to uphold service excellence
Lead Server
Davio’s Northern Italian Steakhouse
01.2021 - Current
- Cultivated and maintained strong guest relationships, resulting in a consistent increase in revenue through personalized service
- Led and trained staff on company policies, core values, and menu knowledge to ensure a cohesive and knowledgeable team
- Successfully promoted and coordinated special events and seasonal programs, driving a 20% increase in customer attendance and enhancing brand visibility
Catering Operations Coordinator
Bold Catering & Design
01.2019 - 01.2022
- Interpreted and executed Banquet Event Orders (BEOs), ensuring alignment between client expectations and event logistics
- Led on-site event execution, coordinating with kitchen staff, servers, and vendors to ensure seamless catering service delivery
- Collaborated with staff and clients to bring event visions to life, offering personalized recommendations to elevate event design and tablescapes
Education
Associate of Culinary Arts -
San Diego Culinary Institute
San Diego, CA10.2017
Skills
- Client Relations & Sales
- Event Planning & Coordination
- Team Training & Staff Management
- Hospitality Technology: SevenRooms, OpenTable, Toast
- Banquet Event Order (BEO) Execution
- Vendor Coordination & Logistics
- Upselling & Cross-Selling Strategies
- Tablescape Design & Event Aesthetics
Professional Development
- Real Estate Sales Agent Course, Barney Fletcher Schools
- Culinary Arts Program Graduate, San Diego Culinary Institute
- Large-Scale Event Leadership, Hands-on experience leading high-profile events and managing diverse teams.
- Industry Engagement, Participated in hospitality trade shows and networking events to stay current with industry trends.
Timeline
Guest Relations Manager
Davio’s Northern Italian Steakhouse
02.2022 - 06.2023
Lead Server
Davio’s Northern Italian Steakhouse
01.2021 - Current
Banquet Leader
Davio’s Northern Italian Steakhouse
05.2019 - 11.2022
Catering Operations Coordinator
Bold Catering & Design
01.2019 - 01.2022
Associate of Culinary Arts -
San Diego Culinary Institute
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