Justice Williams
Vicksburg,Ms
Summary
Results-driven professional with over 5 years of customer service experience, skilled in communication, problem-solving, and building positive customer relationships. Proven ability to handle high-volume interactions while maintaining professionalism and efficiency. Committed to delivering excellent service and contributing to team success.
Overview
8
8
years of professional experience
Work History
Indirect Agent
Cellular Sales Verizon
Vicksburg, MS
04.2025 - Current
- Drive sales by recommending wireless solutions tailored to customer needs, consistently meeting and exceeding sales targets.
- Build customer relationships by providing product knowledge, financing options, and service plan upgrades.
- Handle billing inquiries, account adjustments, and payments with accuracy and professionalism.
- Collaborate with team members to achieve sales goals while delivering superior customer experiences.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Team Lead / Customer Service Representative
C Spire
Vicksburg,MS
11.2022 - 04.2025
- Consistently achieved and exceeded monthly sales goals through solution-based selling.
- Assisted customers with account upgrades, billing adjustments, and product purchases.
- Trained and supervised staff in sales strategies, product knowledge, and customer engagement.
- Recognized for strong ability to resolve customer concerns and close high-value sales.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Front-End Manager / Customer Service Manager
Hobby Lobby
Vicksburg, MS
12.2017 - 11.2022
- Led front-end operations including customer service, cash handling, and sales promotions.
- Assisted customers with refunds, purchases, and product inquiries while ensuring satisfaction.
- Coached associates on upselling, cross-selling, and effective communication to increase revenue.
- Maintained compliance with company standards while achieving daily and weekly sales objectives.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Education
High School Diploma -
Vicksburg High School
Vicksburg, MS05.2013
Skills
Retail Sales Experience
Customer Relationship Management
Product Knowledge & Upselling
Negotiation & Closing Sales
Payment Processing & Financing Support
Account Management & Accuracy
Communication & Presentation Skills
Conflict Resolution & Problem Solving
Time Management & Organization
Problem-solving
AWARDS
Presidential Award Top Seller at Cspire 2024
Timeline
Indirect Agent
Cellular Sales Verizon
04.2025 - Current
Team Lead / Customer Service Representative
C Spire
11.2022 - 04.2025
Front-End Manager / Customer Service Manager
Hobby Lobby
12.2017 - 11.2022
High School Diploma -
Vicksburg High School