Hi, I’m
Justicia Trzesniewski
Renton,WA
Summary
Accomplished leader with a proven track record with Hilton Corporation, enhancing customer satisfaction and streamlining operations for efficiency. Expert in strategic planning and customer relationship building, Excels in leadership development and decision-making, driving significant improvements in service delivery and team productivity. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
25
years of professional experience
Work History
Heidelberg Materials
Sales Coordinator
05.2023 - Current
Job overview
- Served as a liaison between internal departments such as sales team, dispatch, finance and scale operators ensuring seamless end-to-end management of client accounts.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Streamlined sales processes for improved efficiency, customer satisfaction and billing accuracy.
- Researched issues to obtain appropriate answers to customer inquiries.
JT Solutions
Owner/Operator
01.2017 - 12.2022
Job overview
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed business plan, processes and procedures to provide clientele with superior service.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
Hilton Corporation
Director of Rooms
12.2015 - 04.2017
Job overview
- Maximized revenue growth with strategic pricing models and inventory management initiatives.
- Implemented quality control measures, resulting in consistently high housekeeping standards across all rooms.
- Ensured compliance with safety regulations by conducting routine inspections, addressing potential hazards, and maintaining proper documentation.
- Promoted a culture of exceptional guest service through ongoing staff training and development programs.
- Enhanced team productivity through regular training, performance evaluations, and targeted coaching.
Willamette Oaks Senior Living
Assistant Executive Director
06.2011 - 09.2015
Job overview
- Fostered a positive work environment by creating open lines of communication and addressing concerns promptly.
- Supported and assisted executive director in management of facility budgets, business practices and resident culture.
- Developed positive relationships on behalf of company with government regulators, families, area health care community and community at large.
- Enhanced organizational efficiency by streamlining processes and implementing innovative solutions.
- Mentored staff members for professional growth, leading to increased job satisfaction and productivity.
- Represented organization to local public by giving presentations and speeches and participating in community events.
Hilton Corporation
Director of Front Office Services
10.1999 - 10.2010
Job overview
- Played an instrumental role in driving repeat business through outstanding customer service delivery.
- Oversaw financial management for the front office, including budgeting, forecasting, and expense tracking.
- Conducted thorough employee evaluations, identifying opportunities for professional growth and development.
- Strategized with team on new processes and actively shared ideas, opinions and suggestions to improve environment and hotel experience.
Education
Lane Community CollegeEugene, OR
Associate of Arts from Business
06.2001
Skills
Goals and performance
Issue Resolution
Customer Relationship Building
Strategic Planning
Decision-Making
Multitasking and Prioritizing
Handling Complaints
Leadership Development
Customer Service Management
Team Building and Motivation
Adaptable to Changing Demands
Timeline
Sales Coordinator
Heidelberg Materials
05.2023 - Current
Owner/Operator
JT Solutions
01.2017 - 12.2022
Director of Rooms
Hilton Corporation
12.2015 - 04.2017
Assistant Executive Director
Willamette Oaks Senior Living
06.2011 - 09.2015
Director of Front Office Services
Hilton Corporation
10.1999 - 10.2010
Lane Community College
Associate of Arts from Business
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