Justienne-Lee Fortier
Warren,MA
Summary
Dynamic leader with a proven track record at Greater Good Imperial Brewing Company, excelling in operations management and team building. Spearheaded initiatives that significantly enhanced efficiency and profitability, while fostering an environment of continuous improvement. Skilled in project management and business development, achieving remarkable sales growth and high employee satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Taproom General Manager
Greater Good Imperial Brewing Company
07.2020 - 05.2024
- Hired and managed a diverse team of over 20 professionals including a Kitchen Manager, Customer Experience Manager, many servers/bartenders, shift leads and retail associates, fostering a positive work environment and high employee satisfaction
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Developed and implemented strategies to increase sales and profitability
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Trained and guided team members to maintain high productivity and performance metrics
- Cultivated strong relationships with guests, vendors, and partners to ensure long-term success and loyalty
- Created and managed fiscal budget development, forecasting, and financial reporting processes to track progress towards organizational objectives of a multi-million dollar taproom accurately
- Presenting accurate monthly financial reports to Senior Leadership
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Championed continuous improvement initiatives that enhanced operational performance across all departments
- Participating in production planning meetings and supplying 30, 60, and 90-day forecasts for taproom, draft and carry out sales
- Collaborated with cross-functional teams to develop innovative event planning including 4-course beer pairing dinners for 70+ patrons, Anniversary parties $17k, Father's Day Fest $21k, and Imperial Fest hosting 50+ vendors and 600+ guests
- Managing outside contractors to maintain equipment and facility
- Ensuring all city inspections (fire and health) passed all requirements smoothly.
Bar Manager
UNO Pizzeria and Grill
02.2005 - 06.2020
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business
- Coordinated with other departments within the restaurant to optimize workflow efficiency contributing to seamless service delivery
- Developed productive relationships with new and existing vendors to secure competitive pricing on high-quality products
- Maintained a comprehensive knowledge of current industry trends to stay ahead of competition and offer an exceptional experience for guests
- Implemented staff training programs that focused on product knowledge, customer service skills, and sales techniques to boost overall performance
- Strengthened team performance with regular coaching sessions, performance evaluations, and constructive feedback
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses
- Created daily operations manual for bar maintenance and daily setup
- Motivated staff to perform at peak efficiency and quality
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability
- Ensured compliance with all health and safety regulations by maintaining a clean workspace and enforcing strict sanitation practices, alleviating potentially heavy fines.
Assistant Retail Store Manager
Dollar Tree
09.2001 - 08.2004
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures
- Maintained visual merchandising standards to create an engaging shopping experience for customers
- Completed routine store inventories
- Empowered team members by delegating tasks effectively while also offering guidance when needed
- Assisted store manager in meeting standards for customer service and quality
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises
- Handled customer service by dealing with complaints, organizing stock, and answering customer questions
- Trained and developed new employees for ease of transition into team
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals
- Controlled operational compliance, safety, and business standards to maximize efficiency and comply with corporate policy.
Education
Bachelor of Arts - B.A. Candidate
Worcester State University
Worcester, MABachelor of Arts - B.A. Candidate
Assumption College
Worcester, MASkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Efficient multi-tasker
- Training and Development
- Project Management
- Consistently meet and exceed goals
- Business Development
Certification
- ServSafe Alcohol Certification 2010-Current
- ServSafe Manager Certification 2020-Current
- ServSafe Allergens Certification 2020-Current
- Crowd Control Manager 2020-Current
- CPR/Choke Safe Certification 2020-Current
- UNO's Certified Trainer Bartender 2011-2020
- UNO's Certified Trainer Server 2006-2010
Awards
- Certificate of Recognition Nominee 2017 Massachusetts Restaurant Association
- Bartender of the Year
- Employee of the Month for UNO Corporation March 2019
Timeline
Taproom General Manager
Greater Good Imperial Brewing Company
07.2020 - 05.2024
Bar Manager
UNO Pizzeria and Grill
02.2005 - 06.2020
Assistant Retail Store Manager
Dollar Tree
09.2001 - 08.2004
Bachelor of Arts - B.A. Candidate
Worcester State University
Bachelor of Arts - B.A. Candidate
Assumption College
- ServSafe Alcohol Certification 2010-Current
- ServSafe Manager Certification 2020-Current
- ServSafe Allergens Certification 2020-Current
- Crowd Control Manager 2020-Current
- CPR/Choke Safe Certification 2020-Current
- UNO's Certified Trainer Bartender 2011-2020
- UNO's Certified Trainer Server 2006-2010
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