Justin Johnson
Rock Hill,SC
Summary
Dynamic leader with a proven track record at Carolina Wing House, enhancing operational efficiency and customer satisfaction. Expert in kitchen management and staff supervision, I excel in multitasking and organization. Achieved significant revenue growth through strategic planning and exceptional service, embodying a results-driven approach with a focus on quality assurance and effective communication.
Overview
14
14
years of professional experience
Work History
Owner/Operator
JL Pools
Lexington , SC
03.2019 - 02.2024
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Consulted with customers to assess needs and propose optimal solutions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet
- Assessed income and expenses and adapted plans to improve profit levels.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs..
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
Customer Service Representative
Contemporary Pool Works
Columbia, South Carolina
06.2016 - 11.2019
- Responded to customer requests for products, services, and company information., demonstrating empathy, and resolving problems swiftly.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs..
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded proactively and positively to rapid change.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Sought ways to improve processes and services provided.
- Created and maintained detailed database to develop promotional sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Implemented and developed customer service training processes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customer Sales Representative
Midlands Pool Service
03.2015 - 09.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings..
- Emphasized product specifications to meet customer needs.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Verified delivery schedules and processes.
- Stayed current on company offerings and industry trends.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements..
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Participated in regular training sessions to stay current on industry trends and best practices.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Kitchen Manager
Carolina Wings & Rib House
Lexington, South Carolina
10.2009 - 01.2014
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Achieved high levels of customer satisfaction, reliably meeting specific delivery instructions.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Education
High School Graduate - Business
06.2009
Skills
- Multitasking and Organization
- Customer Service
- Food Safety
- Inventory Management
- Staff Supervision
- Food Preparation
- Kitchen Management
- Inventory Control
- Attention to Detail
- Waste Reduction
- Problem-Solving
- Safe Food Handling
- Kitchen equipment operation and maintenance
- Ordering Supplies
- Cleaning and sanitation
- Staff Management
- Operations Management
- Health Code Compliance
- Food and Beverage Management
- High-volume dining
- Kitchen staff coordination
- Health Inspections
- Expediting Orders
- Quality Assurance
- First aid knowledge
- Verbal and written communication
Timeline
Owner/Operator - JL Pools
03.2019 - 02.2024
Customer Service Representative - Contemporary Pool Works
06.2016 - 11.2019
Customer Sales Representative - Midlands Pool Service
03.2015 - 09.2017
Kitchen Manager - Carolina Wings & Rib House
10.2009 - 01.2014
Gilbert High School - High School Graduate , Business