Summary
Overview
Work History
Education
Skills
References
Phonenumbers
Certification
Timeline
Generic

Justin Aaron-Samuel Rhodes

Amelia,VA

Summary

Well-rounded professional with experience in customer service and sales. Possess skill to manage solutions and solve problems. Write and speak well with the ability to communicate effectively. Perform best in moderate environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Associate

Virginia ABC Richmond
Richmond, VA
09.2024 - Current
  • Work in a moderate to fast-paced team environment as a Sales Associate at one of the many Virginia ABC Richmond locations
  • Responsible for welcoming customers upon arrival and attending to customers inquiries regarding various products and process purchases
  • Learn Virginia ABC full product portfolio to provide customers with the best shopping experience and connect them to the right product(s)
  • Deliver exceptional customer service by greeting and establishing a rapport with customers while informing them of our products and services
  • Project a positive shopping experience and act quickly to resolve customer questions and concerns
  • Checking IDs and observing customers to determine legality of sales
  • Learn new technology
  • Maintain store visual presentation according to Virginia ABC merchandising guidelines
  • Maintain shelf stock and displays to enhance product availability
  • Operate an electronic POS (point of sale) terminal including scanning equipment
  • Perform accurate cashier functions and account for personal cash shortages
  • Assisting customers with loading merchandise as requested
  • Unload shipments and place stock within the stockroom
  • Accurately assemble and verify licensee orders
  • Maintain store safety standards
  • Ownership of store cleanliness and assist in maintaining standards throughout the store
  • Hours/week: 14
  • Supervisor Mr
  • William Campbell (804)456-4318
  • Cleaned shelves, counters and tables to maintain organized store.
  • Used technology resources to assist customers in locating and selecting items.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized stockroom shelves according to size, color or style.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Greeted customers and provided exceptional customer service.
  • Recommended, selected and located merchandise based on customer desires.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Described merchandise and explained use, operation and care.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Handled customer complaints in a professional manner.
  • Conducted inventories on a regular basis to track stock levels.
  • Developed trusting relationships with customers by making personal connections.
  • Processed credit card transactions quickly and securely.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Bagged or packaged purchases and wrapped gifts.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Worked with fellow sales team members to achieve group targets.
  • Attended weekly team meetings to review performance goals and objectives.
  • Provided accurate information about products, prices and services.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Assessed customer needs to provide assistance and information on product features.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Greeted customers to determine wants or needs.
  • Adhered to company initiatives and achieved established goals.
  • Answered store and merchandise questions and led customers to wanted items.
  • Assisted customers with product selection, sizing and styling.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Collected payments and provided accurate change.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Operated equipment and machinery according to safety guidelines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Operated a variety of machinery and tools safely and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Maintained updated knowledge through continuing education and advanced training.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Forklift Operator

Lego Manufacturing Richmond
Colonial Heights, VA
02.2024 - Current
  • Work in a fast-paced team environment as a Forklift Operator at the Lego Manufacturing of Richmond
  • Responsible for various aspects of warehouse functions including the handling, shipping and preparing of products for the designated store deliveries while maintaining the warehouse in a safe and orderly fashion
  • Verify and account for the quantity and description of products to be shipped
  • Assembles and fill orders to be shipped to the designated Lego’s Store
  • Review all orders to determine if they are packed correctly
  • Accurately identify the specified item/items and count stock products/material as communicated via the headset to be shrink wrapped finalizing the order/orders
  • Ensure warehouse/equipment is maintained on a regular basis
  • Safely operate all the necessary equipment in work area
  • Identify opportunities to cross-trained
  • Analyze and resolve problems
  • Perform other duties as assigned
  • Hours/week: 40
  • Team Lead: Ms
  • Diamond Ingram (860)763-7777
  • Operated forklifts to transport materials between loading, processing, and storage areas.
  • Secured loads on pallets to minimize damage and worker injuries.
  • Scheduled or performed needed maintenance on equipment to promote longevity of use.
  • Accurately measured and recorded product weight, dimensions or other production data for use in tag and label creation.
  • Ensured safety procedures were followed when operating forklifts.
  • Communicated with team members to coordinate efficient and accurate movements.
  • Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
  • Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
  • Reported any damages or malfunctions of equipment immediately to supervisor and manager.
  • Maintained current forklift training and certification as required by company policies.
  • Collaborated with team members to streamline warehouse operations and increase productivity.
  • Operated power material handling equipment to accurately select and palletize loads.
  • Tracked materials moved for stocking purposes and to complete logs for management.
  • Inspected product load for accuracy to foster timely and complete delivery.
  • Weighed materials or products to record data on tags or labels.
  • Noted and recorded receipt of materials on drivers' paperwork.
  • Loaded pallets onto trailers for shipment.
  • Checked shipments for damaged or incorrect items.
  • Relocated goods from dock area to appropriate storage locations.
  • Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
  • Inspected lifts before use to prevent damage to goods.
  • Estimated weights, heights, and centers of balance to make precise placements.
  • Transported material to correct locations and documented inventory changes.
  • Performed daily equipment checks to verify proper operation and minimize downtime.
  • Packaged, labeled and tagged goods before transfer.
  • Followed standard work instructions accurately when picking, sorting, staging and scanning products.
  • Operated powered industrial trucks in accordance with OSHA regulations.
  • Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action.
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Communicated with supervisor and other warehouse staff to coordinate work.
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.
  • Ensured efficient handling of merchandise and products to maintain inventory accuracy.
  • Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
  • Used handheld scanners for warehouse management system compliance.
  • Collaborated with team members on various tasks related to storage and transport operations.
  • Complied with safety regulations at all times while operating heavy machinery like forklifts.
  • Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
  • Performed daily maintenance checks on forklifts to ensure optimal performance.
  • Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
  • Reported safety and quality issues to management.
  • Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.
  • Maintained yard appearance, keeping ground clean and clear.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked effectively in team environments to make the workplace more productive.
  • Updated and maintained databases with current information.
  • Operated equipment and machinery according to safety guidelines.
  • Managed household errands and other essential duties.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Warehouse Associate

Aldi Petersburg Warehouse
Petersburg, VA
11.2018 - 09.2019
  • Work in a fast-paced team environment as a Warehouse Associate in the refrigerator/freezer section picking orders and building pallets
  • Responsible for various aspects of warehouse functions including the handling, shipping, and preparing of products for the designated store delivery while maintaining the warehouse in a safe and orderly fashion
  • Verify and account for the quantity and description of products to be shipped
  • Assembles and fill orders to be shipped to the designated Aldi’s Store
  • Review all orders to determine if they are packed correctly
  • Accurately identify the specified item/items and count stock products/material as communicated via the headset to be shrink wrapped finalizing the order/orders
  • Ensure warehouse/equipment is maintained on a regular basis
  • Safely operate all the necessary equipment in work area
  • Identify opportunities to cross-trained
  • Analyze and resolve problems
  • Perform other duties as assigned
  • Hours/week: 30-35
  • Team Lead: Mr
  • Nick (240)815-1020
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Maintained a safe working environment by adhering to safety protocols and guidelines.
  • Packed boxes and stock using organizational guidelines.
  • Fostered positive working relationships with internal staff members while providing superior customer service.
  • Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Communicated effectively with team members on matters related to work assignments.
  • Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
  • Staged and sorted multiple types of products for loading.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Produce Clerk

The Fresh Market
Midlothian, VA
07.2017 - 10.2018
  • Worked in a moderate to fast paced team environment as a Produce Clerk multi-tasking, assisting customers in choosing high quality and unique fruits, vegetables and other specialty produce item/items
  • Safely handled and displayed fruits and vegetables in a pleasing way to attract customers
  • Provided premier customer service including greeting and responding to question
  • Dynamically sold product by providing customers with information needed to make product-related decisions
  • Followed produce procedures for safe handling of produce
  • Maintained a clean and organized work environment
  • Filled and rotated produce cases and dry tables (fruits, vegetables, and specialty produce) as required by Fresh Market management procedures and disregarded old produce item/items
  • Safely and properly utilized slicers, knives scales, irrigation, and climate-control equipment
  • Properly cleaned the department utilizing sanitation procedures to include taking apart, washing, rinsing, and sanitizing all equipment, prep-tables, display tables, pans, utensils and washing floors
  • Identified any malfunctioning equipment and did some limited maintenance/troubleshooting as required
  • Assisted with maintaining product displays and updated signage and pricing information as necessary
  • Maintained supplies of produce bags and containers for customers to use as they selected produce in the department
  • Adhered to all local, state and federal health and civil code regulations
  • Identify opportunities to cross-trained
  • Analyze and resolve problems
  • Uploaded and disassembled deliveries as needed: stocked cases and coolers with products
  • Perform other duties as assigned
  • Hours/week: 25-30
  • Supervisor: Mr
  • Sam Strauss (804)744-3919
  • Assisted customers with product selection and answered questions regarding nutritional value or storage tips.
  • Informed customers about various types of produce available.
  • Placed special orders or called other stores to find desired items.
  • Stocked, rotated and faced products with attention to product quality and expiration dates.
  • Cleaned work areas throughout shift to maintain sanitation standards.
  • Answered store and merchandise questions and led customers to wanted items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Rotated stock to maintain freshness.
  • Stocked produce displays with fresh fruits and vegetables, keeping items organized and accessible.
  • Performed quality checks on produce, removing damaged or spoiled items promptly.
  • Participated in inventory counts, verifying stock levels and identifying discrepancies.
  • Assisted other departments within the store when needed.
  • Greeted customers and offered to help locate produce items.
  • Responded to customer feedback, addressing concerns and improving service quality.
  • Implemented merchandising strategies, creating attractive produce displays to enhance sales.
  • Utilized shrink wrap machine for wrapping products properly.
  • Conducted daily cleaning tasks, including sweeping, mopping, and sanitizing surfaces.
  • Utilized product knowledge to minimize waste, repurposing or discounting near-expiry produce.
  • Recommended, selected and located merchandise based on customer desires.
  • Collaborated with team members, sharing tasks and supporting department goals.
  • Opened boxes and stocked products in appropriate sections.
  • Checked delivered merchandise and order information to verify shipment accuracy.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized displays of fresh fruits and vegetables in the store.
  • Followed instructions to properly arrange merchandise items.
  • Assisted customers with product selection and inquiries.
  • Conducted regular price checks, updating pricing signage to reflect current sales and promotions.
  • Weighed, labeled, priced, and packaged produce items for sale.
  • Assisted in the development of promotional materials, highlighting seasonal or featured produce.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Adhered to health and safety regulations, maintaining a safe shopping environment.
  • Stayed up-to-date on new products offered in the department.
  • Greeted customers to determine wants or needs.
  • Updated pricing and sales signs to promote merchandise.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Rotated produce items to ensure freshness.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Demonstrated familiarity with department products to help customers in selecting items.
  • Educated customers on produce storage and preparation techniques to enhance their shopping experience.
  • Answered shopper questions regarding shelf life and appropriate produce storage.
  • Provided excellent customer service by greeting each customer promptly.
  • Assisted customers with product, promotion and policy information.
  • Checked prices and located products for customers.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Built displays and arranged department products to create attractive presentations, highlighting featured and seasonal items.
  • Pulled items from stock using lift equipment and added to shelves or bins.
  • Maintained cleanliness of department while adhering to health code regulations.
  • Replenished display cases as necessary throughout the day.
  • Assisted customers with product inquiries, providing knowledgeable recommendations on produce selection.
  • Managed inventory levels, placing orders for produce as needed to ensure continuous availability.
  • Identified and quickly handled spill clean-up.
  • Followed established food safety guidelines when handling perishables such as fruits and vegetables.
  • Described merchandise and explained use, operation and care.
  • Received and stocked incoming produce shipments.
  • Checked for quality, ripeness, and overall condition of products before stocking shelves.
  • Followed proper receiving procedures for perishable items.
  • Monitored work environment to maintain safety, cleanliness and organization.
  • Loaded, unloaded and moved heavy products using material loading equipment.
  • Followed company guidelines for cleaning and sanitizing work surfaces and equipment.

Print Consultant/Retail Sales Associate

Office Depot
Midlothian, VA
03.2017 - 06.2017
  • Worked in a moderate to fast paced team environment as a Print Consultant/Retail Sales Associate greeting and directing customers
  • Provided accurate information (i.e
  • Product features, print selection, pricing and after-sales services
  • Answered customer’s questions regarding specific products and services
  • Greeted customers courteously and professionally providing excellent customer services
  • Answered questions regarding customers inquiries
  • Responded to customer's inquiries and complaints to resolve their issues
  • Suggested items, lending opinions and providing product information
  • Sold product by providing customers with information needed to make product-related decisions
  • Communicated and inquired regarding the customer's needs matching those needs with the right products
  • Handled cash transactions between the customer’s and Office Depot (received and processed all payment methods according to standard procedures for merchandise)
  • Performed in stock position, pricing integrity, merchandising and other operational processes to Office Depot standards
  • Assisted with maintaining product displays and updated signage and pricing information as necessary
  • Followed Office Depot sales and production planning standards of performance as outlined
  • Identify opportunities to cross-trained
  • Analyze and resolve problems
  • Perform other duties as assigned
  • Hours/week: 15-20
  • Supervisor: Ms
  • Logan Wilson (804)379-0041
  • Assessed inventory and ordered new ink, paper and other materials to keep supplies stocked.
  • Managed relationships with vendors to ensure quality materials at competitive prices.
  • Developed strategies to increase customer satisfaction and loyalty by providing reliable print services.
  • Examined printed copy for correct ink density, position on paper and registration.
  • Monitored production process from start to finish, ensuring that all deadlines were met.
  • Reviewed proofs of artwork before submitting them for final approval.
  • Maintained a clean work area organized according to safety regulations.
  • Resolved customer issues promptly and professionally in a timely manner.
  • Maintained adequate productivity by setting and enforcing deadlines.
  • Maintained detailed records of each job including cost estimates, order forms and invoices.
  • Reviewed job orders to determine amount of paper needed, ink color and potential special instructions.
  • Assisted customers in selecting appropriate paper stock, ink colors and other details related to the printing job.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

John Tyler Community College - General Studies

John Tyler Community College

Skills

  • Microsoft Word
  • Excel
  • Power Point
  • Internet Explorer
  • Telephone Etiquette
  • Forklift Operator
  • Stocking and receiving
  • Excellent people skills
  • Outgoing personality
  • Problem-solving skills
  • Feedback implementation
  • Task prioritization
  • Product sales
  • Cash handling accuracy
  • Goal oriented
  • Money handling
  • Store opening and closing
  • Conflict resolution
  • Problem-solving
  • Exceptional customer service
  • Shipment processing
  • Reading comprehension skills
  • Hospitality and accommodation
  • Problem analysis
  • Safety compliance
  • Team collaboration
  • Customer service
  • Order fulfillment
  • Equipment operation
  • Effective communication
  • Time management
  • Verbal and written communication
  • POS system operation
  • Cleaning techniques
  • Relationship building
  • Reliable and punctual
  • Adapt to diverse groups
  • Retail merchandising expertise
  • Policy and procedure adherence
  • Positive and professional
  • Negotiation tactics
  • Inventory tracking

References

Available upon request

Phonenumbers

(804) 561-3681, (804) 727-9723

Certification

Forklift License

Timeline

Sales Associate

Virginia ABC Richmond
09.2024 - Current

Forklift Operator

Lego Manufacturing Richmond
02.2024 - Current

Warehouse Associate

Aldi Petersburg Warehouse
11.2018 - 09.2019

Produce Clerk

The Fresh Market
07.2017 - 10.2018

Print Consultant/Retail Sales Associate

Office Depot
03.2017 - 06.2017

John Tyler Community College - General Studies

John Tyler Community College

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Justin Aaron-Samuel Rhodes