Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Justin Abebrese

Corona

Summary

Dynamic administrative professional with a proven track record at Docgo, excelling in customer service and data entry. Adept at fostering client relationships and ensuring confidentiality, I leverage strong computer skills and organizational abilities to enhance operational efficiency. Committed to delivering exceptional support and maintaining high standards in all interactions.

Motivated professional with extensive experience in customer service, sales and administrative tasks.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Docgo
11.2023 - 03.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Call Center Representative

Rapid Reliable Testing
12.2024 - 02.2025
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Sales Associate

US Open
07.2022 - 09.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Dry Cleaner Clerk

On The Marc Dry Cleaners
07.2019 - 06.2021
  • Maximized profitability with thorough attention to detail in garment inspection, pre-treatment, and post-cleaning quality checks.
  • Sorted and counted articles removed from dryers to fold, wrap or hang items.
  • Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
  • Enhanced customer satisfaction by providing efficient dry cleaning services and maintaining a clean, organized workspace.

Volunteer

John Bowne Agriculture Store
01.2018 - 06.2019
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Education

Bachelor of Science -

York College
Jamaica, NY
01-2026

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Excel
  • Microsoft outlook
  • File organization
  • Computer proficiency
  • Customer and client relations

Certification

  • CPR/AED Certification

Languages

English
Native or Bilingual
Twi
Native or Bilingual

Timeline

Call Center Representative

Rapid Reliable Testing
12.2024 - 02.2025

Administrative Assistant

Docgo
11.2023 - 03.2025

Sales Associate

US Open
07.2022 - 09.2022

Dry Cleaner Clerk

On The Marc Dry Cleaners
07.2019 - 06.2021

Volunteer

John Bowne Agriculture Store
01.2018 - 06.2019

Bachelor of Science -

York College

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Justin Abebrese