Justin Adams

• Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
• Reported hazardous or unsafe conditions to management to reduce risk of injury.
• Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
• Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.

• Use surveillance techniques to help identify and apprehend individuals who shoplift and dishonest employees
• Understand and leverage de-escalation tools in order to provide a safe and secure environment for our customers and colleagues
• Recover stolen merchandise
• Research and provide statements and evidence to support investigations
• Prepare reports on theft incidents, investigations, and audits
• Maintain strict compliance with the law and company policies regarding apprehensions, searches, and evidence preservation
• Build and maintain partnerships with store colleagues, as well as outside groups, such as law enforcement
• Testify in court for criminal and civil cases
• Train colleagues on protocols to help protect company assets
• Respond to alarm conditions and work on special assignments
• Facilitate first aid for customers and colleagues
• Initiated covert operations to identify internal theft issues, leading to increased detection rate.
• Reduced instances of theft in the workplace by implementing effective surveillance techniques.
• Conducted safety audits to ensure compliance with company standards and government regulations.

• As a Sales / Support Captains I was responsible for prioritizing the customer experience through active supervision and enhancing the service culture

• I had a key role in communicating expectations and priorities to associates

• I helped create a fun and engaging store environment for customers and associates

• Paid attention to detail while completing assignments.
• Identified issues, analyzed information and provided solutions to problems.
• Skilled at working independently and collaboratively in team environment.
• Self-motivated, with strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.

• Respond to customer and associate incidents to facilitate first aid and minimize company liability
• Recover stolen merchandise and apprehend shoplifters and other people who commit fraud or other criminal acts against the company
• Investigate criminal violations against the person or property of any customer or associate that is committed on company premises
• Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Asset Protection Manager
• Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence
• Promote shortage awareness and theft deterrence among associates by conducting meetings and participating in training events
• Successfully complete all security training requirements including CPR and First Aid and maintain personal certifications as required by law
• Conduct audits to ensure sales department compliance to merchandise exposure standards and loss prevention
• Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the AP Store Detective is summoned
• Works on special assignments, investigations, and surveillance as directed by Store Asset Protection Manager
• Responds to alarm conditions at assigned store
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.

• Monitor client's compliance with court orders
• Ensure client's files and computer records are updated and accurate at all times
• Update case plans and assessments per policy
• Write reports to court
• Testify in court when required
• Collect supervision payments from clients
• Complete daily deposits
• Monitor same sex urine screens
• Ensure security and confidentiality of data
• Maintain a safe and secure working environment
• Provide clients with community resource assistance
• Handle client inquiries and complaints
• Work with Electronic Home Dentition Deputies to ensure clients are abiding by the rules, Notify Deputies of violations and handle sanctions.
• Improved case management efficiency by streamlining administrative processes and implementing new tracking systems.
• Enhanced client satisfaction by providing timely updates on case status and addressing inquiries professionally.
• Managed high-volume caseloads, ensuring accurate documentation and organization of files for easy access.

• Providing great customer service
• Picking up online orders for customers
• Making sure the store is clean before we closed and opened
• Greeting customers
• Stocking items and putting away merchandize left at registers

• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

• Connect youth with restorative community service projects in their communities; follow up with community partners and record information in database
• Co-facilitated boy’s council group
• Administrating U/A’s to youth for MIP court
• Set up community service for Juveniles with partners