Growth-focused professional with experience in managing and training teams, seeking to optimize office coffee services through efficient operations, outstanding customer service, and reliable supply coordination.
Overview
13
13
years of professional experience
Work History
ROUTE SALES MANAGER
FIRST CHOICE COFFEE & STANDARD COFFEE
01.2017 - Current
Expanded sales revenue in Northeast Ohio territory by 218% since 2021
Directly oversaw hiring and training of new staff, contributing to 40% of the total team across Northeast Ohio.
Manage relationships, inventory, and deliveries for over 200 accounts
Smith System certified
Designated safety officer since 2024
Expert knowledge in espresso machines, water dispensers, ice machines, and micro-markets
Collaborated with cross-functional teams to optimize promotional efforts and increase market share within assigned territories.
Developed new business opportunities for company growth through proactive territory management and customer outreach.
MEDICARE AGENT
UNITED HEALTHCARE
01.2018 - Current
Founded and grew a successful business with over 50 clients, overseeing all aspects of operations, customer service, and strategic growth
Educated and trained clients to maximize product/service benefits, promoting self-reliance and long-term satisfaction.
Oversaw and trained new hires to ensure smooth onboarding, role readiness, and alignment with company standards.
Directed daily administrative, operational, and financial activities across the book of business to ensure efficiency, profitability, and client satisfaction.
Heading business development, strategizing, and executing marketing and branding initiatives to raise awareness of new medicare policies and secure new clients
ACCOUNT SALES MANAGER
RED BULL
01.2013 - 01.2017
Developed business with new and existing clients by identifying growth opportunities, fostering relationships, and strategically upselling products and services.
Ensured customers leveraged current promotions, visual displays, and marketing tools to maximize sales and brand engagement.
Oversaw and trained new hires to ensure smooth onboarding, role readiness, and alignment with company standards.
Secured and maintained high-quality points of distribution while managing planned program space to align with brand and sales objectives.
Skills
Client Relationship Management
Customer Service
Database Administration
Marketing
Problem-solving skills
Positive attitude
Operations Management
Project Management
Prospecting
Relationship-Building
Research & Analysis
Sales
Personal Skills
Adaptability- Creativity- Multitasking- Patience- Persistence- Team Leadership- Teamwork- Time Management