Initially brought on for my recruiting experience (4+ yrs of Head Hunting). To meet demands of the company, I was moved into a recruiting supervisory role, then to an official business partner role which I had been assisting with since my hire.
My duties have included onboarding new employees, assisting employees with benefits, human resource policy and regulation, employee relations, employee development, immigration, managing community partnerships, disciplinary actions, recruitment, job fairs, employee brand management, potential employee facing marketing, employee exit interviews, feedback from current employees, re-evaluating and implementing tours processes for visitors, translation services (Spanish) as well as corporate activities and functions.
I currently support our three production facilities which hosts approximately 600 employees.
Revamped the onboarding process to streamline communication between business units to ensure a smooth onboarding process for new employees.
Ongoing education, including seminars, classes, and trainings by Department of Workforce Services, University of Utah, Society for Human Resource Management (SHRM).
Society for Human Resource Management (SHRM) Certification 2024.
Academy to Innovate Human Resources (AIHR) Certification 2023.
Marketing Operations Account Manager
Craig Swapp & Associates
Sandy, UT
03.2019 - 06.2020
Recruited to the organization for my strong charismatic and interpersonal experience in engaging and managing clients and coworkers.
Duties include managing relationships with medical providers, receiving and vetting new partnerships, referrals, singing contractual agreements with new clients to the law firm, providing updates to referring medical providers on specified cases, as well as managing the book of medical providers for which we can refer our clients to receive specified medical treatment.
Increased the network of medical providers we worked with in a geographical territories throughout the intermountain west.
Reached the highest producing provider referrals in one month through marketing efforts and provider liaison relationships.
Computer Support Technician
University of Utah School of Medicine
Salt Lake City, Utah
03.2017 - 03.2019
Recruited and hired for my interpersonal skills with an emphasis on building relationships and trust with end users (doctors, nurses, administrators) to gain their confidence with the technical support team.
Part of a 7 person team supporting 2,500+ machines within the University of Utah School of Medicine, University of Utah Hospital, Huntsman Cancer Institute, and Primary Children's Hospital.
Building computers and implementing software to optimize machines for 2,500+ individuals.
Provide quick response to end users regarding their questions, needs, and problems relating to their computers, tablets, phones, and medical software accounts.
In priority one calls response within 20 minutes, 94% resolution time within 24 hrs of initial call.
Maintain a rotating schedule of on-call shifts which gives direct 24 hr technical support access to end users that may require emergency technical attention.
Work to develop best practices within the technical support team.
Executive Recruiter
HirePointe Management Group, LLC
Draper, UT
09.2015 - 03.2017
Worked for Hirepointe from January 2011 to January 2013 until taking the opportunity with Woodruff sales.
Brought back to HirePointe by the owner of the firm.
As a contingency recruiter, I obtained contracts of 20-30% contingency charges filling executive level positions.
It was my responsibility to target and qualify candidates as well as potential business accounts.
Balanced business development opportunities.
Communicated prospective position details and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities, before training, coaching, and assisting the candidates on questioning techniques and interview process.
Excelled at successfully negotiating agreements with medical software companies to engage with services we offered.
Worked with software companies such as NextGen, DB Technology, McKesson, Mediconnect, AdvancedMD (now ADP), and Landesk (now Ivanti) to fill executive sales positions.
Grew and maintained a client database of information on companies, employees, and candidates.
Outside Sales Representative
Woodruff Sales
Salt Lake City, UT
01.2013 - 08.2015
Correlated with customers to provide technical documentation on products offered and provided financial quotes for new construction and remodel projects.
Provided and arranged demonstrations for new and updated products, attended sales meetings, industry trade shows, and training seminars to gather information, promote products, expand network of contacts and knowledge base.
Prepared promotional plans, sales literature, and sales contracts using new business computerized platforms.
Was also responsible for generating and maintaining all correspondence and documentation related to my specified accounts.
Executive Recruiter
HirePointe Management Group, LLC
Draper, UT
01.2011 - 01.2013
Built a book of business of C-Suite level executives responsible for hiring needs within their company and negotiated contracts for the services rendered.
Tracked candidates progress in hiring processes, sought valuable feedback on disqualifications, followed strict timelines for hiring needs, and offered market feedback to the client companies.
Coordinated meetings, developed meeting content and presented all human resources law updates.
Networked with industry contacts, association memberships and associates.
Skills
Proficient with System Analysis and Equipment Maintenance
Outstanding Time Management Skills
Active Listening Skills
Bilingual (English and Spanish Fluent)
Experienced with Inventory Control and Tracking (SaaS based programs)
Excellent Networking and Communication Skills
Experienced in Social Media Platforms
Proficient in Multiple Software and Hardware Platforms along with Operating Systems
Additional Information
Youthlinc Humanitarian Adult Mentor- Peru Site 14 days, 2018 and 2019- Worked as an adult mentor with 26 students over the course of 10 months to assess needs of the local service site and then develop plans, strategies, and implement the projects planned.
Associates of Science- General Studies- Salt Lake Community College 2014
Continuing Education Western Governor's University
Society for Human Resource Management (SHRM) Certification- 2024
Academy for Innovating Human Resources (AIHR) Certification- 2023
Youthlinc Humanitarian Service Participant- Kenya Site 14 days- 2006