Justin Andrews
Norwalk,CA
Summary
To obtain a full-time position where I can utilize my knowledge and skills, my ultimate goal is to join a prestigious company and use my exceptional all around skills to advance within the company.
Overview
9
9
years of professional experience
Work History
IT Help Desk Analyst
United Pacific
Long Beach, CA
02.2024 - 11.2025
- Providing technical support to over 500+ locations via in person, phone, and tickets.
- Troubleshooting various software, network, and hardware issues.
- Managing and completing various projects within the department.
- Resolved technical issues for end-users across various platforms and systems.
- Troubleshooting various PDI issues.
IT Help Desk Analyst
SC Fuels
Orange, CA
12.2021 - 09.2023
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices via ticketing system.
- Supported customers having data connectivity issues working from home or in office, assisting with troubleshooting steps and rebooting of hardware.
- Assisted customers by troubleshooting and resolving various technical problems.
- Managed user profiles, security access and shared file structures.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Trained new employees on support processes, procedures and knowledge base.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Delivered local and remote Tier 2 IT support for hardware and software to company personnel.
- Imaged new computers for deployment and re-imaged old computers.
- Working on various projects.
IT Field Technician
Premier Solutions
Los Angeles, CA
10.2016 - 11.2021
- Installed and performed minor and advanced repairs to hardware, software or peripheral equipment.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Evaluated software or hardware to recommend improvements or upgrades.
- Oversaw daily performance of computer systems.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Education
Some College (No Degree) - Cybersecurity Bootcamp
Cal State University, Long Beach
Long Beach, CAHigh School Diploma -
El Camino High School
Whittier, CA2016
Skills
- Excellent multi-tasker who is proficient in Active Directory, Windows, Mac OS, Microsoft Office 365, Google Suite, Fresh Desk, Zendesk, Service Desk, Salesforce, CRM, PDI
- Excellent communication skills, always has a positive attitude, and great team player attributes Personable, helpful, and a focused problem solver
- Great with computer diagnostics and analytic planning skills in projects
- Highly motivated and responsible individual with supervisory, clerical, technical support, customer service and sales experience
Certifications | Current & Up-To-Date
- CompTIA A+
- CompTIA Network+
- CompTIA Linux+
- CompTIA Project+
- CompTIA Systems Support Specialist
- CompTIA IT Operations Specialist
- CompTIA Linux Network Professional
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
IT Help Desk Analyst
United Pacific
02.2024 - 11.2025
IT Help Desk Analyst
SC Fuels
12.2021 - 09.2023
IT Field Technician
Premier Solutions
10.2016 - 11.2021
Some College (No Degree) - Cybersecurity Bootcamp
Cal State University, Long Beach
High School Diploma -
El Camino High School