Justin Andrews
Justco Services Inc.
BIRMINGHAM,Alabama
14
years of professional experience
Detail-oriented Cable Technician experienced in troubleshooting, installation, and maintenance. Enhanced customer satisfaction and ensured compliance with safety standards through effective problem-solving and communication skills. Focused on contributing to team success and advancing organizational objectives with adaptability and a commitment to continuous learning.
Work History
Cable-technician
14 Years 2 Months- Installed and maintained cable systems for residential and commercial clients.
- Diagnosed and resolved service issues to enhance customer satisfaction.
- Conducted routine inspections to ensure compliance with safety standards.
- Trained junior technicians on installation procedures and equipment handling.
- Collaborated with project managers to streamline service delivery processes.
- Upgraded existing systems to improve connectivity and performance efficiency.
- Implemented preventive maintenance schedules to reduce service interruptions.
- Led troubleshooting efforts for complex technical challenges in field operations.
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.
- Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.
- Troubleshot complex technical issues successfully while maintaining clear communication with clients throughout the process.
- Coordinated with contractors and other technicians, fostering efficient teamwork on complex projects.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Developed and implemented plans for installation of new networks and cabling systems.
- Assisted clients in understanding their cable systems'' functionality, increasing overall user satisfaction levels.
- Researched and evaluated new technologies for use in cabling and telecommunications systems.
- Maintained detailed records of all cabling and telecommunications activities and equipment.
- Repaired and updated equipment to conform to company-wide standards.
- Managed scheduling requirements effectively, ensuring timely completion of all assigned tasks and appointments.
- Provided training on use, troubleshooting, and calibration of equipment.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Optimized cable routing layouts for improved signal quality and minimized interference issues.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Streamlined cable installation processes, resulting in faster service delivery to customers.
- Monitored system performance indicators closely, identifying potential issues before they escalated into major problems.
- Enhanced network performance for clients through regular maintenance and system upgrades.
- Consistently exceeded company benchmarks for work efficiency and job completion rates.
- Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
- Collaborated with team members to complete large-scale projects on time and within budget constraints.
- Conducted detailed site surveys to ascertain best routes for cable laying and equipment setup, ensuring quality service delivery.
- Assisted in development of knowledge base for troubleshooting common issues, speeding up resolution times.
- Streamlined inventory management, ensuring availability of necessary tools and components for assigned tasks.
- Contributed to team meetings with insights on improving work processes and customer service strategies.
- Achieved notable customer commendations for professionalism and quick resolution of technical issues.
- Demonstrated adaptability by quickly learning and applying new technologies and methods in field.
- Installed complex cable systems for improved customer access to high-speed internet and premium channels.
- Enhanced network stability by systematically troubleshooting and repairing signal leakage.
- Ensured customer satisfaction, skillfully addressing and resolving service-related inquiries and issues.
- Delivered personalized customer service, explaining complex technical details in an understandable manner.
- Enhanced signal quality and network reliability with meticulous maintenance routines.
- Maintained accurate records of installations, services, and repairs to uphold company standards and regulatory compliance.
- Implemented safety protocols during installations and repairs, significantly reducing workplace accidents.
- Streamlined cable management and setup, optimizing aesthetic and functional aspects of installations.
- Upgraded systems to support expanded service offerings, including digital and high-definition television services.
- Improved team efficiency by sharing technical knowledge and on-the-job training with new technicians.
- Optimized routing and scheduling of service calls to maximize productivity and minimize customer wait times.
- Reduced downtime with prompt and efficient fault diagnosis and repair of residential and commercial networks.
- Coordinated with contractors and other service providers to ensure seamless integration of services.
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
- Worked closely with network administrators and server engineers to deliver quality service.
- Researched and recommended network and data communications hardware and software.
- Coordinated installation of new users and relocations of existing users.
- Performed preventive maintenance of telecommunications equipment.
Education
Bachelor of Science - Biology
Skills
Cabling layouts
Cable installation
Cabling installation
Troubleshooting
Network troubleshooting
Technical troubleshooting
System repair
Installation and repair
Equipment repairs
System configuration
Device configuration
Signal testing
System testing
OSHA compliance
Safety practices
Preventive Maintenance
Emergency management
Cable maintenance
System maintenances
Device configuration
Emergency response
Customer training
Service calls
Documenting activities
Record management
Service documentation
Equipment assembly
Equipment calibration
Equipment replacement
Wire splicing
Equipment installation
Router installation and optimization
System troubleshooting
Technical communication
Written communication
Professional conduct
Quality assurance
System analysis
System integration
Project management
Analytical skills
Analytical thinking
Written documentation
Problem diagnosis
Critical thinking
Decision-making
Reliability
Adaptability and flexibility
Technical professionalism
Issue diagnosis
Objective planning
Self motivation
Conflict management
Multitasking Abilities
Interpersonal skills
Technical diagnostics
Team collaboration
Self-motivation
Effective communication
Team development
Documentation
Professionalism
Professional demeanor
Cable handling techniques
Continuous improvement
Decision management
Problem diagnosis
Communication
Listening skills
Vehicle maintenance
Organization
Installing new devices
System upgrades
Troubleshooting skills
Task management
System repairs
Collaborating with team members
Collaborating with contractors
Updating technical knowledge
Maintaining safety standards
Vehicle maintenance
Researching new technologies
Antenna installation
Coordinating installation of new users
Report writing
Streamlining inventory management
Activity documentation
Enhancing customer satisfaction
System maintenance
Enhancing network stability
Testing cables
Conducting site surveys
Streamlining cable management
Upgrading systems
Responding to service requests
Equipment installation
Office setup
Equipment installation
Timeline
Cable-technician
Justco Services Inc.
05.2012 - CurrentRead More
Stillman College
Bachelor of Science from Biology
Read More