Justin Antigua
Los Angeles,CA
Summary
Driven entrepreneur with a solid background in management, customer service and airport operations. Over 10 years of successful experience and dedication to being a resourceful leader with a deep passion for taking it to the next level.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Agent
Delta Airlines
09.2019 - Current
- Streamlined the check-in process for faster service, reducing wait times for guests.
- Enhanced customer satisfaction by efficiently managing ticket transactions and providing accurate information.
- Improved overall guest experience by promptly addressing concerns and resolving issues.
- Assisted in increasing revenue through upselling premium seating options and event packages.
- Contributed to a positive workplace environment by maintaining excellent communication with team members.
Environmental Services
Northwell Health
08.2015 - 05.2019
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques
- Practiced established infection control methods to reduce risks to patients, families and medical staff
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies
- Stripped and refinished hard surface floors to maintain quality condition and appearance
Home Care Clerk
Northwell Health
09.2016 - 03.2017
- Typing various correspondence, reports, articles, power points, etc.
- Collecting and ensuring payments as well as record keeping and patient filing.
- Preparation of statistical data and reporting findings to management and hospital supervisors.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Education
Graphic Design
Nassau Community College
Garden City, NY09.
Film Production
Five Towns College
Huntington Station, NYHigh School Diploma -
John F Kennedy High School
Bellmore, NY 09.2006 - 06.2007
Certified Film Production Certificate -
Joseph M. Barry Tech Boces
Westbury, NY 09.2006 - 06.2007
Skills
- Inbound Call Management
- Shipping and Logistics
- Managing
- Customer Service
- Data Entry
- Inventory
- Sales
- Scheduling
- Bookkeeping
- Videography
- Aviation and Transportation
- Warehouse
Timeline
Customer Service Agent
Delta Airlines
09.2019 - Current
Home Care Clerk
Northwell Health
09.2016 - 03.2017
Environmental Services
Northwell Health
08.2015 - 05.2019
High School Diploma -
John F Kennedy High School
09.2006 - 06.2007
Certified Film Production Certificate -
Joseph M. Barry Tech Boces
09.2006 - 06.2007
Graphic Design
Nassau Community College
Film Production
Five Towns College