Justin Arnold
Colorado Springs,CO
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Extremely organized and highly driven to help achieve company goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Operations
Eurocars Collision Centers
09.2020 - Current
- Developed and implemented strategies to increase sales from $300k to $715k monthly average at a 45% gross profit matching the top 1% of top tier collision centers in the nation
- Expanded operations, opened up a second location in 2023 with a third location in motion
- Created and launched Gold Crest Glass and Calibrations, with an initial gross profit of 75% (Opened 12/23)
- Launched partnership with Rivian Automotive as southern Colorado and New Mexico’s only certified Rivian Certified Collision and Service Center
- Managed an average of seven million dollars in complex insurance claims yearly.
Assistant Manager
Eurocars Collision Center
08.2017 - 09.2020
- Managed the operational transition of Winslow Collision Center, purchased by Porsche of Colorado Springs
- Launched and manage the following OEM collision center certifications: Tesla, Porsche, Volvo, BMW
- Actively manage three dealership partnership accounts, Ferguson GMC, Bob Penkhus Motors, Winslow BMW
- Responsible for training and developing estimators
- Managed all direct repair insurance accounts.
Lead Estimator
Winslow Collision Center
12.2014 - 08.2017
- Account manager for USAA and State Farm DRP
- Responsible for estimate accuracy for three estimators
- Created and executed business development plan for the Winslow Collision Center expansion
- Outstanding sales and service record
- Solely responsible for $4.2 Million in gross repair sales between December 2014 to August 2017.
Collision Estimator
Bob Penkhus Collision Center
06.2013 - 11.2014
- Helped Manage and promote dealership collision center
- Developed over $1.1 Million in yearly sales with a team of 5
- Responsible for all estimates and customer relations
- Responsible for all accounts receivables.
Customer Service/ Policy Services
Progressive Casualty
04.2012 - 06.2013
- Responsible for servicing and adjusting Auto insurance policies for both agents and direct customers
- Provide solutions to complex customer problems in the areas of billing, policy adjustment and agent services while complying with strict state insurance guidelines
- Consistently maintained company metrics in the areas of endorsement accuracy, cross sales, as well as work efficiency
- Prioritized on customer retention by addressing known and unknown needs as well as strong customer/agent interaction.
Part Sales Manager
AutoZone
05.2011 - 08.2012
- Responsible for the actions and productivity of 8 employees
- Proven Sales record
- Commercial accounts grew 20% over two months while managing commercial side
- Standard retail side consistently grew in sales as well
- In charge of weekly inventory and documentation of inbound purchasing orders as well as vendor orders
- Maintained Strong relations with both parts vendors and buyers to be able to offer the best prices.
Mechanical Associate
CarMax
01.2008 - 01.2010
- Inspected New and Used cars for defects as well as maintenance needs
- Responsible for the diagnosis, inspection and repair of a variety of multiple brands of cars
- Created a corporate wide training brochure for sales and office staff
- Awarded for it.
Education
Engineering and Business
Pikes Peak Community College
Sand Creek High School
01.2008
Skills
- Expert in Current Automotive Manufacture repair techniques and Manufacture practices
- Automotive Technical Designer
- Expert Insurance Claims Handler
Certification
- I-Car Platinum 3 Certified Appraiser
- ASE Master Certified Collision Technician and Damage Analyst
- Porsche, BMW, Rivian, Tesla, Master Certified Estimator and Non-structure/structure Technician
References
- Jacob Weese, 440-520-4051
- Steve Loftis, 719-660-2882
- Sam Koski, 719-351-4041
Timeline
Director of Operations
Eurocars Collision Centers
09.2020 - Current
Assistant Manager
Eurocars Collision Center
08.2017 - 09.2020
Lead Estimator
Winslow Collision Center
12.2014 - 08.2017
Collision Estimator
Bob Penkhus Collision Center
06.2013 - 11.2014
Customer Service/ Policy Services
Progressive Casualty
04.2012 - 06.2013
Part Sales Manager
AutoZone
05.2011 - 08.2012
Mechanical Associate
CarMax
01.2008 - 01.2010
Engineering and Business
Pikes Peak Community College
Sand Creek High School