Justin Ayer
Livermore
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Diligent Tire Tech/OTR/Manager/Salesmen with extensive expertise in commercial tire maintenance and repair. Proven track record of ensuring optimal tire performance and safety through precise diagnostics and timely interventions. Demonstrated ability to use problem-solving and technical skills to deliver high-quality service and customer satisfaction.
Experienced with advanced tire repair techniques and maintenance procedures. Utilizes problem-solving skills to diagnose and address tire issues efficiently. Knowledge of industry standards and safety regulations ensures optimal performance and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
New England Truck Tire
10.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Improved workplace safety by conducting routine equipment inspections and maintenance tasks.
- Reduced vehicle downtime for clients by promptly diagnosing and resolving tire-related issues.
- Stayed current with industry trends and new products through ongoing professional development opportunities.
- Assisted in inventory management, ensuring optimal stock levels for various tire sizes and types.
- Consistently met or exceeded productivity goals while maintaining high-quality standards for all services performed.
- Demonstrated strong problem-solving skills when faced with complex or unusual tire-related issues requiring creative solutions.
- Streamlined service processes by maintaining a clean, organized, and well-stocked work environment.
- Collaborated with team members to complete large-scale commercial tire projects within tight deadlines.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Sourced tires to meet customer quality and budget needs.
- Assisted team by keeping shop tidy, clean, and free of safety hazards.
- Repaired punctures by locating leaks, removing embedded objects, and patching holes.
- Tested tires for wear, balance and overall condition.
- Utilized specialized tools and equipment to safely remove and install tires.
Education
High School Diploma -
Spruce Mt
Livermore Falls, ME06-2006
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Project management
- Shift scheduling
- Sales techniques
- Sales management
- Negotiation
- Budget control
- Product management
- Tire installation
- Wheel balancing
- Power tool operation
- Hand tool proficiency
- Heavy lifting
- Safety procedures
- Diagnostic skills
- Fleet inspection
- Work order processing
- Commercial vehicle work
- Air pressure adjustment
- Preventative maintenance
- Hydraulic jack operation
- Oil changes
- Tire mounting
- Punctuality
- Tire balancing
- Machinery operation
- Fluid checks
- Troubleshooting
- Mounting expertise
- Pressure monitoring
- Parts lubrication
- Leak repair
- Hand tools proficiency
- Rotation and balancing
- New tire installation
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Tire rotations
- Wheel removal
- Hand and power tool operation
- Cleaning skills
- Clean driving record
- Testing and troubleshooting
- Customer relations
- Valve stem replacement
- Proper tire inflation
- Tire sensor resets
- Safety protocols
- Basic math skills
- Deadline oriented
- Hand-eye coordination
- First aid knowledge
- Puncture sealing
- Tire damage assessment
- Self motivation
- Professionalism
- Workload management
Certification
- Certified TIA
- DOT phyisical
Timeline
Manager
New England Truck Tire
10.2015 - Current
High School Diploma -
Spruce Mt
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