Summary
Overview
Work History
Education
Skills
Accomplishments
dream career, airline pilot
Timeline
Generic

Justin Bailey

Colorado Springs,CO

Summary

For the past three years i have worked from the bottom up at texas roadhouse starting off as a busser, working my way up to becoming a server with a desire to move even further up! carrying heavy bus tubs to heavy trays full of food. I have acquired new skills and experiences along the way. some skills I think would translate well into the general aviation business. I'm now looking to move to my chosen career field, which is aviation. what better way to start out than as a general aviation line worker.

Overview

3
3
years of professional experience

Work History

Server

Texas Roadhouse
12.2022 - Current
  • 3 years in service industry
  • Worked from the bottom up, started as a busser
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
  • Resolved customer complaints promptly and professionally to maintain a positive reputation.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Host

Texas Roadhouse
10.2020 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Used cash registers and credit card machines to cash out customers.
  • Completed daily side work and opening and closing duties without fail.
  • Answered phone calls to take orders, give information and document reservations.
  • Promoted business loyalty by fostering positive customer relationships.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Handled parties up to 30 people

Busser

Texas Roadhouse
06.2020 - Current
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Engaged in suggestive selling and other sales techniques.
  • Trained new staff in bussing and cleaning procedures.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
  • Established rapport with customers by providing friendly and attentive service.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.

Education

High School Diploma -

Widefield High School
Colorado Springs, CO
05.2022

Skills

  • Waiting Tables
  • Sales Expertise
  • Guest Inquiries
  • Guest Satisfaction
  • Workflow Coordination
  • Courteous Phone Demeanor
  • Warm and Friendly
  • Specials Promotion
  • Pos Operation
  • Cool Under Pressure
  • Patron Experiences
  • Corrective Actions

Accomplishments

Obtained a Private Pilots License

dream career, airline pilot

Ever since I was a little kid I've always wanted to be an airline pilot. last June I started training and have since obtained my private pilots certificate and have started training on instrument flying. 

Timeline

Server

Texas Roadhouse
12.2022 - Current

Host

Texas Roadhouse
10.2020 - Current

Busser

Texas Roadhouse
06.2020 - Current

High School Diploma -

Widefield High School

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Justin Bailey