Damariyon Shorter
Bolingbrook,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Construction Worker/Industrial Painter
Timshel Construction
06.2017 - Current
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Prepared surfaces for painting by cleaning, sanding, and masking to achieve optimal results.
Pharmacy Technician
Walgreens
04.2023 - 12.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Janitor
Kimco Services
11.2022 - 11.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
Ecommerce Personal Shopper
Walmart
10.2021 - 05.2022
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Aided new customers during e-commerce service registration processes to enable return patronage.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
Frond End Associate
Mariano's Fresh Market
08.2021 - 09.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Student Intern
BUILD Chicago
08.2017 - 06.2021
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
Sales Associate
Journeys Shoes
05.2020 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Host
Walmart
09.2020 - 10.2020
- Backed up cashiers during busy periods and breaks.
- Processed returns promptly, ensuring customer satisfaction while adhering to company policies.
- Supported new hires during their training period, helping them develop essential skills for success in the role of Customer Host.
- Contributed to increased sales through effective upselling techniques and recommending complementary items to customers'' purchases.
Education
High School Diploma -
Christ The King Jesuit College Preparatory
Chicago, IL06-2021
Skills
- Problem-solving
- Heavy lifting
- Construction
- Attention to detail
- Customer service
- Active listening
- Critical thinking
- Strategic thinking
- Coaching and mentoring
- Retail merchandise quality standards
- Organization skills
- Time management
Certification
- Walgreens Pharmacy Technician License - September 2028
- Licensed CDL
Timeline
Pharmacy Technician
Walgreens
04.2023 - 12.2023
Janitor
Kimco Services
11.2022 - 11.2023
Ecommerce Personal Shopper
Walmart
10.2021 - 05.2022
Frond End Associate
Mariano's Fresh Market
08.2021 - 09.2021
Customer Host
Walmart
09.2020 - 10.2020
Sales Associate
Journeys Shoes
05.2020 - 12.2020
Student Intern
BUILD Chicago
08.2017 - 06.2021
Construction Worker/Industrial Painter
Timshel Construction
06.2017 - Current
High School Diploma -
Christ The King Jesuit College Preparatory
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