JUSTIN BAILON
Telecommunications Implementation
Arvada,CO
Summary
Top performer in network implementation and project management, with over seven years of experience in service delivery. Over seven years I have continually built a product and process knowledge across wholesale, Indirect and Federal markets working with many key stakeholders and cross functional teams. I've driven digital transformation initiatives and continually supported leadership in efforts to streamline Service Delivery processes and procedures. I value myself as a collaborative team member, innovative and analytical thinker and champion for continuous improvement and collaboration.
Overview
10
10
years of professional experience
Work History
Implementation Order Manager - IP Transport
Lumen Technologies
04.2022 - Current
- Began on ground level of initiation of Order Management team, and successfully helped build framework for the role.
- Continued analysis of work processes and procedures, and assisted with the digital transformation and streamlining of functionalities
- Wrote several new process guidelines and was a key stakeholder in the testing and implementation of multiple existing and new deliverables
- Participated in cross functional teams to build relationships with inside and outside shareholders to grow process functionality, including Offnet, Sales, Activations and Testing, Field Services, Logistics, Design and Service Delivery.
- While contributing to extra areas and providing value added information and experience; also managed top 1% case volume and was one of only two techs to achieve one thousand unit completion mark in 2023, accomplishing just short of one million dollars in solo revenue.
- 2022 and 2023 achieved top performer ratings for my position, successfully reaching an 8 rating on our 9 block scale. This achievement is only awarded via director and VP level approval.
Project Manager
Level 3/CenturyLink
02.2017 - 04.2022
- Developed, analyzed and communicated project plans for single and multi-site project activities and segments while delivering end to end Network services for customers across varying product streams
- Managed coordination of internal and external teams for successful implementation of network services across enterprise, wholesale and indirect channels
- Maintained cross departmental communication with, Design, Engineering, Offnet, Activation and Testing, Scheduling, Field Services and leadership teams
- Managed direct relationships with external partner companies from wholesale division, successfully building key partner relationships
- Consistently demonstrated strong multitasking and organizational skills to drive monthly metrics, consistently meeting or exceeding monthly revenue goals
- Responsible for facilitating successful customer satisfaction ratings, providing exceptional customer service experience
- Responsible for project Service Level Agreements and completing contracted service metrics, achieving over 90% implementation success rate across KPI's
- Monitored and assisted in driving completion of Outside and Inside plant Network builds, collaborating with Engineering Project Managers and Coordinators.
Site Operations Manager II
Ricoh Americas Corporation
06.2014 - 07.2016
- Report directly to Rocky Mountain Area Integrated Account Manager
- Responsible for maintaining contracted operational SLA's
- Developing and improving on contract SOP's
- Facilitate client meetings and evaluate business processes
- Develop and train employees on variety of business processes and procedures
- Responsible for monthly statistical and analytical reporting
- Daily processing of client accounting, billing, check processing and various other financial processes
- Operate as contact for business to business planning
- Proficient in Excel and Microsoft applications as well as HP software, Iron Mountain software and multiple internal financial software systems.
Education
Bachelor of Arts - History
Metropolitan State University of Denver
Denver, COSkills
- Proficient in Salesforce and Flightdeck
- Knowledge of network logistics - sales - IT and operations processes
- Experience with Netbuild - Servicenow-Service Design - ASRI
- Engaging team member and contributor
- Exceptional written and verbal communication skills
Personal Information
Title: Implementation Order Manager
Timeline
Implementation Order Manager - IP Transport
Lumen Technologies
04.2022 - Current
Project Manager
Level 3/CenturyLink
02.2017 - 04.2022
Site Operations Manager II
Ricoh Americas Corporation
06.2014 - 07.2016
Bachelor of Arts - History
Metropolitan State University of Denver