Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Justin Banister

Lawrenceville,GA

Summary

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Overview

24
24
years of professional experience

Work History

Technical Support Specialist

LS Retail
Alpharetta, GA
07.2019 - 10.2023
  • Provided comprehensive technical support to customers via telephone, email and chat.
  • Collaborated with other departments within the company when needed to resolve complex issues quickly and efficiently.
  • Documented and updated case notes for each customer and work order.
  • Maintained up-to-date case documentation for future reference.
  • Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
  • Developed training materials, including manuals, guides and handouts.
  • Implemented systems for tracking employee certifications and qualifications across departments.

Assistant Housing Director

Garden City Community College
Garden City, KS
03.2017 - 07.2019
  • Collaborated with senior leadership to set long-term objectives for the department.
  • Generated reports to review data and issue corrective actions for improvements.
  • Recruited, hired and trained employees on operations and performance expectations.
  • Managed staff, financials and key performance indicators to facilitate business operations.
  • Assessed employee performance against established benchmarks or targets.
  • Implemented systems for tracking progress on key initiatives or projects.

Lead Surveillance Officer

Otoe Missouria Gaming Commission
Red Rock, OK
01.2016 - 03.2017
  • Monitored security cameras, alarms, and other equipment to ensure proper functioning and alert management to any discrepancies or malfunctions.
  • Responded quickly to reports of theft or other criminal activity by gathering relevant information and notifying law enforcement as necessary.
  • Maintained records of daily activities, events, visitors, vehicles. for review by management staff.
  • Created detailed reports on all incidents that occurred during shift including descriptions of individuals involved and action taken.
  • Ensured compliance with local laws regarding private security operations.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.

Store Support Analyst/Subject Matter Expert

Carters Inc
Braselton, GA
08.2014 - 12.2015
  • Installed, configured and maintained new computer systems for end users.
  • Diagnosed hardware and software issues on computers and laptops.
  • Performed troubleshooting of network connectivity issues.
  • Provided support to end users in resolving technical problems remotely or on-site.
  • Monitored system performance and generated reports accordingly.
  • Identified areas where additional training was needed and designed relevant courses accordingly.
  • Mentored junior staff members on best practices related to product design and implementation strategies.

Order Selector

Whole Foods Market Inc
Braselton, GA
05.2012 - 07.2014
  • Operated electric pallet jacks and forklifts to transport products between warehouse aisles.
  • Verified accuracy of orders prior to loading onto delivery trucks.
  • Checked inventory levels and restocked shelves as needed.
  • Executed the picking, packing, shipping, and unloading of goods in an efficient manner.
  • Inspected product for damages or defects before placing them into containers.

Network Administrator

White Eagle Health Center
Ponca City, OK
02.2010 - 05.2012
  • Configured and maintained routers, switches, firewalls, wireless networks, and other network devices.
  • Provided technical support for local area networks, wide area networks and Internet connections.
  • Performed data backup operations on a regular basis to ensure the security of critical information.
  • Developed policies related to network security and usage procedures for end-users.
  • Maintained inventory records of all hardware components used in the network environment.
  • Worked closely with end users to solve problems related to hardware and software.

Order Filler

Walmart
Bartlesville, OK
04.2007 - 12.2009
  • Received orders and prepared them for shipment by selecting items from shelves, packing boxes, labeling, and loading onto delivery trucks.
  • Verified accuracy of order picking by comparing items picked to customer invoices.
  • Checked incoming goods against purchase orders to ensure quality assurance.
  • Performed cycle counts on a regular basis to maintain inventory accuracy.
  • Followed safety guidelines while operating machinery such as forklifts or pallet jacks.

Shift Manager

Kaweah Delta Medical Center
Newkirk, OK
07.2006 - 04.2007
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Managed the scheduling of staff to ensure adequate coverage at all times.
  • Prepared detailed incident reports following any incidents that occurred during shifts.

Help Desk Supervisor

Sykes Enterprises, Incorporated
Ponca City, OK
05.1999 - 06.2006
  • Provided technical support to customers via phone, email, and remote access.
  • Monitored staff performance to improve quality of service delivery.
  • Planned and scheduled training for new personnel on help desk operations.
  • Maintained records of tickets, resolutions, and customer interactions in database systems.
  • Analyzed system logs to identify trends or anomalies that may require attention.
  • Updated knowledge base articles regularly with latest information regarding products and services.
  • Performed root cause analysis of recurring issues reported by customers.

Education

High School Diploma -

Newkirk High School
Newkirk, OK
05-2000

Skills

  • Technical Instruction
  • Troubleshooting and Diagnosing
  • Customer Experience Management
  • Team Development
  • Training and Mentoring
  • Schedule Management

References

References available upon request.

Timeline

Technical Support Specialist

LS Retail
07.2019 - 10.2023

Assistant Housing Director

Garden City Community College
03.2017 - 07.2019

Lead Surveillance Officer

Otoe Missouria Gaming Commission
01.2016 - 03.2017

Store Support Analyst/Subject Matter Expert

Carters Inc
08.2014 - 12.2015

Order Selector

Whole Foods Market Inc
05.2012 - 07.2014

Network Administrator

White Eagle Health Center
02.2010 - 05.2012

Order Filler

Walmart
04.2007 - 12.2009

Shift Manager

Kaweah Delta Medical Center
07.2006 - 04.2007

Help Desk Supervisor

Sykes Enterprises, Incorporated
05.1999 - 06.2006

High School Diploma -

Newkirk High School

Similar Profiles

CREATE PROFILE
Justin Banister